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A 911 supervisor beamed at Netflix at work as dispatchers maltreated a shooting call



Guadalupe Herrera drove near a gas station in Coral Springs on June 9, when what she considered to be an object could be a bullet that almost struck her. She called the emergency services three times and asked for help, but the officers were sent only 34 minutes after the first call. This resulted in a police investigation in Coral Springs, which was first reported on Monday by the Sun Sentinel in South Florida.

I do not know what to do, "Herrera told an answering machine in a phone call." I do not know if I should get out of the car or drive away. What if they shoot again? "

Herrera called the emergency altogether three times before going to the police station.

" It "It was a very difficult situation," Herrera told Sun Sentinel in South Florida. "It was a drive-by shooting, my windshield was broken, no one showed up ̵

1; I had to drive myself to the agency."

The police said the dispatchers did not send any quick help because Herrera's call was logged as a "suspicious incident". instead of a shootout.

When the investigators examined the incident, they discovered that shift manager Julie Vidaud was streaming on her computer for about two hours during the time Herrera was on Netflix's "I Am Mother" movie with Hilary Swank A report on the investigation said he was trying to get help. The regulator informed investigators that they might not have seen streaming during the period in question.

Vidaud told her supervisor she had been working on performance ratings for her subordinates, and Netflix was just playing in the background. The supervisor said that Netflix "keeps running in the background but does not watch movies all the time."

Investigators reviewed the data from Vidaud's computer, which turned out that Netflix, Hulu and Xfinity TV were the most widely used applications, report said.

It was unclear what exactly Vidaud did at the time of the incident, the report said, but she failed as a supervisor in handling the calls. "The investigation has undoubtedly revealed that Vidaud missed a critical incident that was maltreated by the answering machine and dispatcher." "which could lead to a two-day suspension without pay." I failed in this call and I hate that, "she told an investigator, adding that she had" done everything I should do "after being bothered by the delays

Police Sgt. Carla Kmiotek told CNN that Vidaud was not authorized to talk about the incident as she is still busy CNN tried to reach Vidaud on Wednesday night, but not Received immediate response.

The two 911 operators who handled Herrera's calls are no longer in the division, one fired and the other disciplined and later terminated, police said.

As a result of the incident the agency has changed its policies and will not allow streaming of media services during their shift.

A suspect in the shootout was arrested and did not plead guilty g attempted to murder. to Broward County court records. The case is still pending.

Chuck Johnston of CNN contributed to this report.


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