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A Black Home Depot employee was racially abused by a client (Why was he fired?)



Absurd Driven looks with skeptical gaze and firmly rooted views of the business world.

I do not know if Home Depot is running on army lines.

Adherence to the company's own rules, however, borders on a strange militarism.

Perhaps that's why the company seems to be in this area headlines about employees who feel unjustifiably fired.

The company has also fired an employee in Oregon who has tried to stop the alleged child abduction. Home Depot had other thoughts, but the clerk was unimpressed by those thoughts.

Now we have the case of Maurice Rucker.

A few weeks ago, Rucker says he was working in the Albany, New York shop and politely asked a customer to lead their dog. This seems to be only company policy.

Rucker is black. The customer was white.

Rucker said the client then bathed him in curses and insults.

That meant telling him that Barack Obama was a Muslim and that Rucker would not have a job if Donald Trump were not there

Rucker admits that after a while he had enough of it. He went to the customer and said he had observed, "You're lucky I'm at work because if I was not, you would not talk to me like that."

And then Rucker was fired. [1

9659004] This despite the fact that the customer forgot his dog, returned to the store and Rucker abused even more.

I asked Home Depot why he had taken such draconian action, rather than perhaps defending his employee.

A company spokesman said it was "because he had not followed our policy to reduce and alert the customer confrontation."

Similar to the cases described above, the Home Depot rule is not without meaning.

But rules have to be interpreted, and here once again was a case in which an obviously valued employee was fired, now, to be human.

The kink was, of course, that the history of the Ruckers reached the media.

Just like the Oregon man, Home Depot quickly became concerned.

"We looked at it again and decided to return Maurice his job," said the Home Depot spokesman.

It's not as if Rucker was immediately fired by the store manager. He says it took five days for the decision to be made.

It seems that the manager did not acknowledge the irony of an employee who was fired according to the strict reading of the rules when this employee tried to politely enforce some of these rules.

Could not do that The general manager took into account the circumstances and perhaps a small scolding and a reminder of rules that – at least the company would say – exist for the safety of employees and customers. (And the company's insurance policy could add the dry one.)

Could the manager – and the company – not have taken a stand against racism and shown that this type of customer behavior would not be tolerated? [19659004] It is unclear whether Rucker takes back the offer of his job. Churchill says Rucker already has other offers.

In the meantime, Home Depot may need to train its managers a bit more about when to enforce rules and how.

Excellent employees are hard to come by these days. Excellent managers too.


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