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Home / Business / A CenturyLink outage causes responders and dispatchers to seek solutions

A CenturyLink outage causes responders and dispatchers to seek solutions



by Jennifer Sullivan | KOMO News

CenturyLink Outage Causes Responder to Dispatch Solution (PHOTO: KOMO News)

CenturyLink, which saw a nationwide service outage on Thursday, announced on Friday all services restored with.

The company is under investigation by the Federal Communications Commission over the failure that has led to massive 911 disruptions.

FCC Chairman Ajit Pai described the failure and delayed restoration of the service as "totally unacceptable." Pai, in a tweet, said he had spoken with CenturyLink about his concerns and asked his public security staff to investigate.

The Washington Utilities and Transportation Commission (UTC) is also investigating.

This is the second time in four years CenturyLink has been investigated by UTC for its role in 911 service outages. In 2016, UTC imposed $ 2.85 million on CenturyLink's $ 2.85 million fine for a failure in 2014 accused of coding errors.

CenturyLink, the UTC, offers 911 services to nearly all Washington residents.

Sgt. Ryan Abbott said the dispatchers were experiencing problems at around 8:30 pm in their Renton 911 Center. Thursday. He said the callers were greeted by busy signals. The calls that came through could not be forwarded to the police, firefighters and other first responders.

The sheriff's office, Abbott said, turned to CenturyLink and received little information.

"They said there was a major disruption to the service and they were working to fix the problem," said Abbott.

CenturyLink regularly released updates on Twitter on Thursday to say there were crews out there Shortly after 6 pm On Friday, the company has deceived that "the consumer services affected by this incident, including Voice and 911, have been restored."

In the event of a breakdown of the service, 911 employees of the center ran into trouble. They used police radio equipment to alert other first responders about calls for help, and even relied on other county backup services.

Police, even Gov. Jay Inslee and Dow Constantine, the chairman of King County, interviewed Twitter people reach call centers via their 10-digit number.

Terry Peterson, the ste The assistant director of Snohomish County 911, one of the few 911 centers in the state that does not use CenturyLink services, said they had jumped to support neighboring counties.

"I know we have received calls for King County, I think there have been a few calls for Island County," Peterson said Friday.

Inhabitants of the failure, the Snohomish County dispatchers had their hands full of calls from people looking for their 911 call.

"After the alarm went out, we received hundreds of calls at the 11 o'clock hour," said Peterson.

Abbott said the 911 Sheriff 911 Center, one of the 12 shipping centers The district received 50 calls after the alarm went off.

"It's frustrating. Because we're here to help people, but if we can not do it because people are testing the line, we have some serious ones Problems, "said Abbott.

Peterson said the state wants to upgrade its entire 911 system, a process he said does not include working with CenturyLink.

" A few years ago, there was a downtime State was looking for a new carrier and they went through a process, they chose another bidder, and everyone switches from CenturyLink to the new network, "said Peterson.


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