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A transgender woman says a pharmacist refused to comply with her hormone regulation

Hilde Hall says she went from her doctor's office to a CVS pharmacy in her suburb of Phoenix in April, eager for her first hormone prescription.

The treatment would trigger physical changes in Hall's body that reflected her identity. As a transgender woman she said:

"I would finally have my body reflected in my gender identity and the woman I always knew." , she said.

Her joy quickly turned to fright. When the pharmacist refused to comply with her prescription and humiliated her before other customers, she said:

Hall said she had twice called CVS Customer Service. When no one raised her concerns, she decided to file a complaint with the Arizona State Board of Pharmacy on Thursday.

In a statement to CNN, CVS said the pharmacist had violated company policies and was no longer employed.

I also apologize for failing to properly investigate Miss Hall's original CVS complaint, which was due to unintentional oversight, "the statement added." We are proud to handle customer concerns in good time, and we Take steps to prevent this isolated event from recurring. "

CVS has a perfect score in the Corporate Equality Index of the Human Rights Campaign (HRC) based on its support for LGBTQ equality

What Hall says The Pharmacist Hall gave no clear reason for the refusal, she said in a blog post describing the encounter on the American Civil Liberties Union website: "He just kept asking, loud and in front of other employees and Customers of CVS, why I got the recipes, "she said.

" Embarrassed and desperate, I almost started to look in the M Itte the store crying "She wrote. "I did not want to answer why this hormone therapy was prescribed to me by my doctor, I felt that the pharmacist was trying to make me a transgender stranger, and I froze and worked to hold back the tears."

She was in able to fulfill the recipe at Walgreen without any problems, she said. But she wanted an apology from CVS and an assurance that the drugstore chain would not tolerate discrimination against transgender customers or anyone else, she said.

"My family fortunately helped me and helped me to process through the anger and humiliation this experience," she wrote. "But many other transgender people are not as happy as I. I do not want to think about what could happen if this pharmacist abuses a transgender person who does not have a good social support system."

CVS apologizes

CVS has for his part met both demands. The chain said the pharmacist's action "does not reflect our values ​​or commitment to inclusion, non-discrimination and the provision of excellent patient care."

"CVS Health sincerely apologizes to Ms. Hall for her experience at our Fountain Hills pharmacy," said the enterprise.

ACLU Senior Staff Attorney Joshua Block said the pharmacy chain assurances are important at a time when the Trump administration has signaled its intention to protect the health of transgender and non-binary individuals

"Nobody should refuse his health care, "said Block. "It's important that CVS ensures that no one is molested if they take a valid prescription at one of their pharmacies."

After she filed the complaint, a CVS representative contacted Hall and apologized for the pharmacist's behavior, Steve Kilar at ACLU Arizona said Friday.

"Hilde hopes CVS will publicize its non-discrimination policy so that transgender and non-binary customers have some assurance that the company will take appropriate action if similar discrimination occurs in the future," Kilar said

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