The treatment would spur the physical changes in Hall's body, which would reflect her identity as a transgender woman.
"I will finally see my body reflecting my gender identity and the woman I always have" She knew herself, "she said.
Her elation quickly turned to anxiety as the pharmacist turned refused to take her prescription and humiliate her before other customers, she said.
Hall said she had called the CVS Customer Service twice, and when no one raised her concerns, she decided to file a complaint with the Arizona State Board of Pharmacy on Thursday
In a statement to CNN, CVS stated that the pharmacist had breached company policies and was no longer in employment.
"We also apologize for returning Miss Hall's initial complaint to CVS, which was due to unintentional control was not pursued properly, "the statement added." We are proud to rec [http://en.wikipedia.org/wiki/HPTS].
CVS has a perfect score in the Corporate Equality Index of the Human Rights Campaign (HRC) based on its support for LGBTQ equality
What Hall says happened
"He has kept asking loudly and in front of other CVS employees and customers why I got the prescriptions, "she said.
"Embarrassed and desperate, I almost started to cry in the middle of the shop," she wrote. "I did not want to answer why I got this hormone therapy combination prescribed by my doctor, I felt the pharmacist was trying to make me transgender in front of strangers, and I froze and worked to keep back the tears."
In addition to an apology from CVS, Hall also sought assurances that they did not approve of discrimination against transgender customers ̵
"My family fortunately supports me and helped me to deal with the anger and humiliation that has caused this experience," she wrote. "But many other transgender people are not as happy as I. I do not want to think about what could happen if this pharmacist abuses a transgender person who does not have a good social support system."
CVS, for its part, well done on both requests. The chain said the pharmacist's action "does not reflect our values or commitment to inclusion, non-discrimination and the provision of excellent patient care."
"CVS Health sincerely apologizes to Ms. Hall for her experience at our Fountain Hills pharmacy" Last spring, "said the company.
Joshua Block, senior vice president at ACLU, said that assurances from the pharmacy chain are important at a time when LGBT civil rights are being attacked.