Jets depart for departure in the early evening of San Francisco International Airport on October 23, 201
It seems everyone has a horror story these days, but it may be premature to explain airline bashing as the next national pastime in the US.
This is because travelers have been satisfied with North American airlines for years, according to JD Power's latest North American customer satisfaction survey on Wednesday .
Improvements to aircraft, baggage handling and even the application of these notorious airline charges are areas where customer satisfaction has increased, according to JD Power. In fact, JD Power's "Record High Customer Satisfaction" report in its 2018 report, the group's 14th annual study.
"With a single exception, airlines in North America are consistently improving on all factors, from I'll book a ticket for baggage transport," said Michael Taylor, head of travel practice at JD Power, in a statement that the group's survey results for Accompanied in 2018.
The satisfaction of passengers with the service in American and Canadian airlines rose for the seventh year in a row. The highest score since switching from JD Power to its current survey format in 2006. The industry's satisfaction score rose to an average of 762 points on a 1,000-point scale – a 6-point jump from the record level of the previous year.  IN PICTURES: 43 cool aviation photos
"It has never been one better time to flirt y.Passengers are seeing a higher value in ticket prices, check-in has never been easier, passengers are happier with the actual planes, and airlines have improved their baggage handling capacity, "said Taylor.
"The exception is in the field of on-board services, which include food, beverage and entertainment systems," Taylor added. "Today's passengers expect easy connectivity to their personal devices, and airlines are required to keep up with the technology that can achieve this goal, which is important because passengers with an airline are far more likely to experience positive experiences when they do be entertained during their flight. "
JD Power said that the overall improvement in customer satisfaction levels in 2018 was driven in large part by increased satisfaction in several focus areas of the study: aircraft; Getting in / out / luggage and reservations; and costs and fees.
"The attribute that contributes to the aircraft's improved customer perception is the availability of overhead storage, an area in which the study's top airlines have recently invested significantly," said J. D. Power in publishing his findings.
J.D. Power's satisfaction scores are derived from airline services in seven categories (in order of importance to the survey), costs and charges, on-board service, aircraft, boarding / deboarding / baggage, flight crew, check-in and reservations.  The full methodology for the survey can be found on the JD Power website, although the group said the findings are based on responses from a combination of 11,508 business and leisure travelers working between March 2017 and March 2018 with a large North American Airline have flown. The study was conducted between April 2017 and March 2018.
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