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Home / Business / Amazon admits that it keeps some Alexa records even when users delete them – RT USA News

Amazon admits that it keeps some Alexa records even when users delete them – RT USA News



Amazon has admitted that some of the records made by his ever-listening AI Assistant Alexa have never really been removed from the company's servers, even if the user manually deleted them. Third parties may keep them.

Transcripts and voice recordings are stored not only indefinitely on Amazon servers, but even if a user explicitly deletes a particular record, they can only be sure that the files will be removed from the company's primary storage systems. "Amazon admitted in a letter to Senator Chris Coons (D-Delaware) last week after writing questions on data privacy and privacy to the company.




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after a user erases a record and Amazon Brian Huseman, the company's vice president of public policy, acknowledges that server may retain other records of Alexa's interactions with customers, including records of Alexa's actions in response to customer requests .

And customers would not want it otherwise, Huseman claimed.

" Customers would not want or expect to erase the voice recording to erase the underlying data or prevent Alexa from performing the requested task

"In the case of recurring alarms, event reminders, or sending messages to friends, Huseman is safe.

Developer of third-party capabilities " ̵

1; tasks that are performed through Alexa, such as ordering a car delivery of food and even inquiries within Amazon such as the streaming of music – " must of course also log the transaction ".

We use the customer information we collect to provide the Alexa service and improve the customer experience, and our customers know their personal information is safe with us "Huseman assured the Senator The latest privacy-related incidents, such as November, break through Amazon emailed emails or multiple Alexa cases where users' private conversation was sent to a casual contact.

"Nevertheless, Huseman assures.

Alexa owners learned earlier this year that Amazon employees are listening to them even before they speak the " wake-up word " that is supposed to trigger the recording, and the company has since been trying to sell this discouraging one Unveiling as a feature reveals his " Alexa Guard " service listening to glass breakage, smoke alarms and other sounds of distress " to protect the user without word (or consent

The company also obtained a patent in May for the permanent recording and storage of audio data – allegedly to enable users to address the AI ​​"natural for example" [19459004″] Play this Song, Al exa "instead of" Alexa, play this song . "Another patent uncovered last month continued the trend of" Monitoring as a service "by offering customers the opportunity to pay for delivery drones that they think are just around the corner, to watch for suspicious activity in their yards B. Broken windows, romp or fires.

Amazon admitted in a white paper published last year that data obtained by Alexa will not be deleted until " machine learning [19459012AsAlexaconstantlyevolves-" was designed to be smarter every day ," as Huseman put it – it's unclear how long the process will extend and the customer data




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" Americans deserve to understand how their personal data is used by technology companies "Coons said in a statement in response to Huseman's letter on Wednesday. While theoretically able to fight Amazon's privacy violations as a member of the Senate Judiciary Committee, Amazon actually hosts most of the government on its servers, making conflicts of interest a real prospect. The Department of Homeland Security announced last month that its new state-of-the-art biometric database that can match not only fingerprints and facial scans, but also social relationships and DNA profiles, by Amazon, the CIA, the NSA and Amazon Pentagon trusts the e-commerce giants already the secrets of the Americans.

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