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Amazon employee response to HR programs Connections, Forte



In discussions with CNBC, employees questioned the true anonymity of the Connections program and said they feared a backlash when they give negative feedback about their jobs and managers.

"There is simply no way to honestly answer an absolute guarantee that it is anonymous," one person in the company said.

Two managers said that feedback from Connections helps them lead their teams. But one of them said that some people have asked for possible "feedback" for sharing critical feedback, while the other said that he does not attach much importance to the program in general.

Amazon Seems to Have Attempted to Increase Employee Engagement with Connections

In February, Amazon's People Science team, formerly known as "WW Operations Connections," sent out staff and managers in its operations group (including fulfillment

In the e-mail received by CNBC, the team said there will be a monthly webinar called ChimeIn to give staff the opportunity to deep into Connections and ask questions newsletter, People Science is described as a team that uses "employee feedback, science and technology to help executives solve business problems." According to the people who are familiar with the team, People Science is part of the HR organization and analyzes Connections data.

In September, Amazon hired Krishn Krishnan for the team. Krishnan previously worked at Microsoft for more than seven years, mainly as part of his Artificial Intelligence team. On LinkedIn, Krishnan once described his team as a group of researchers, data scientists, and machine learning experts who "understand the mood, deliver real-time actionable insights, and improve the work environment."

A Person Related to People Science said one of the team's overarching goals is to identify the best people and at the same time reduce employee turnover. This person pointed out that many technology companies, especially Google, have "people analytics" teams that turn employee feedback and data into meaningful HR initiatives.

"You can quantify many of these things based on data, and for that very reason you want to have a team like this," said that person.

However, some employees are not sure how meaningful the Connections data is. Most managers give their teams periodic reviews of the data, but some say that they have not been given detailed instructions on how to evaluate the data.


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