The popularity of smart speakers is increasing day by day, but there are still people who believe that the speakers secretly record and upload every word that comes out of our mouths. You may have heard of a story in which Alexa spoke on an Amazon Echo and today sent a private conversation to anyone in a contact list who scared more than a few people. Amazon has published a statement to Engadget explaining why this happened.

The background was a family in Portland, Oregon ̵

1; you know, as many families do when they are at home – over hardwood floors. One of the numerous Alexa-equipped devices of the family, an echo, recorded the conversation and sent it to a husband's employee. The employee then sent the audio files of the husbands who had echoed, and the family immediately pulled everyone up. Amazon reacted quickly as engineers went through logs and apologized profusely. The family is looking for a full refund for all Alexa products, but Amazon has merely offered to "rent out" the family Alexa communication.

Here's Amazon's statement on what happened:

Echo woke up because of a word in the background Conversation sounds like "Alexa". Then the following conversation was heard as a "send message" request. At this point, Alexa said aloud, "To whom?" At this point, the background conversation was interpreted as a name in the customer contact list. Alexa then asked aloud: "[contact name] right?" Alexa interpreted background talks as "correct". As unlikely as this chain of events is, we are exploring options to make this case even more unlikely.

The explanation, despite the very strange chain of events, makes sense. This is obviously not a common occurrence, but Amazon works to avoid the occurrence of unpleasant situations like these. At least the conversation was just about wood floors and not something sensitive, right?