American Airlines apologized to a South Carolina woman who recently died from a flight for reasons of concern over the classification of the rare genetic skin disorder affecting both her and her As regards her young son, she was dismissed from office.
On February 28, the day it was a rare-disease day, Jordan Flake and Baby Jackson boarded an American Airlines flight from Dallas, El Paso, Texas, to their military husband before his deployment to visit, Fox reports Carolina.
Soon after, Flake claims that an airline employee (on behalf of the American Airlines crew) approached her for her "rash" and asked if she had a letter from a doctor who allowed her to fly, such as described in a now viral Facebook post. 1
The Columbia mother and her son were born with ichthyosis, which, according to the American Academy of Dermatology, is a group of skin conditions that are extremely dry. thick and scaly skin.
"I explained that it was called Ichthyosis and it was a genetic skin disease. 19459035 went to the front to talk to the crew. He also apparently googled it during that time. He came back and said he would apologize but we could not fly and we would have to get off the plane, "Flake said of the incident. "He helped me get my bags and Jackson. He spoke to the pilot as we got out. The pilot seemed to agree, but the flight attendant rudely said (without even acknowledging me), "Well, she does not have a letter from a doctor, so …"
The military woman continued to process the airline I could Not picking up checked-in luggage even though the American Airlines employee "helped get me out of the plane, got me a hotel and a new flight with another airline" – even though Flake was still shaking that she and her son were "discriminated … big time! "
" I've never been so humbled in my life! "She closed her Facebook post, which has since collected thousands of comments and comments. "Happy Rare Day! Stop being ignorant and take time to listen to people! I should not have to explain myself. "
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" Just to clarify, my question is the crew. Not the employee of the airline. He was called by the crew to get me out of the plane, "Flake added. "He was very helpful and mad at the situation. He tried to stand up for me.
Over the past few days, representatives of the transportation company responded with the following statement by Fox News, commenting on the story:
"Our goal at American Airlines is to create a welcoming environment for all our customers. We sincerely apologize to Ms. Flake and her son for the experience they had on Thursday, and our team has launched an investigation into the matter, "a spokesperson said. "Our customer relations team has already talked to her directly and improved her on her American flights. We will also reimburse the cost of your trip.
Terry Lee Smith, the father of flakes, told Fox Carolina that the embarrassing incident should never have happened.
"My daughter is cute girl, military woman and great mother … She was born with this disease and does not deserve this treatment, "Smith said.
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The American Academy of Dermatology reports that there are over 20 different types of ichthyosis is the ichthyosis volgaris, which typically begins in childhood.Small cases of the disease are often due to dry skin, but if moisturizers do not solve the problem twice a day, patients are encouraged to seek the help of a dermatologist  Children with the disease usually inherit it from a gene of one or both parents, even if the parent himself had no symptoms.
Alexandria Hein of Fox News contributed to this report.