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American Airlines Tech Glitch suspended flights for 40 minutes Sunday



American Airlines suffered another technical flaw on Sunday that stopped the flights for about 40 minutes, but the airline said that no flights were canceled.

The main operating system and shipping of the airline went down at around 2:05. and the carrier temporarily suspended flights, said the Federal Aviation Administration. According to the FAA, flights resumed at around 14:45.

Michelle Mohr, an American spokeswoman, said the problem stems from a "connectivity issue with one of our data centers."

"Everything is back to normal and luckily there were no cancellations due to the problem," she said.

The last failure came after the airline had a computer fault at PSA Airlines, a wholly owned subsidiary that started on June 1

4 and canceled about 3,000 flights during the week. The incident cost the carrier an estimated $ 35 million in revenue.

But Mohr said the two failures were unrelated. [CEO] Doug Parker expressed his regret over June's failure during a pay call on Thursday

.

Computer failure at PSA in June was extremely disruptive to our team and our customers, "said Parker." Our team members have done heroic things to address this issue and care about our customers, but we regret the inconvenience which we have caused for so many. "

Maya Leibman, chief information officer, said the June failure was unusual Both the primary and the second server of the airline

" I would like to tell you that This is not the case, "Leibman said," because of the nature of the problem and how unusual it was, both our primary and our redundant servers were shut down . "

American has a comprehensive disaster recovery program that promises high availability and redundancy, which is our goal."

"The Pr The problem is that technology is not always as bulletproof as we would like it to be, "she said. "In the aviation industry, problems for the general public are very obvious and they are very negative."

© 2018 USATODAY.COM


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