A frequent flyer of Delta Airlines was forced to sit in the mud during a two-hour flight after the airline's staff refused to clean up the mess he had found when boarding his seat.
Matthew Meehan had the opportunity to be in chaos or miss his flight from Atlanta to Miami when he drew the flight crew's attention. He was as shocked by how he was treated by members of the airline when he found the excrement on his seat and described the entire experience as " dehumanizing ," Yahoo Lifestyle reports.
Delta Crew told Meehan that they actually reported the mess to the cleaning crew and shocked it was still there. Instead of cleaning it for themselves, they gave him two paper towels and a bottle of gin from the drinks cart and asked him to wash himself in the airline bathroom.
The discovery of the confusion has not stopped the boarding process, even though the Delta protocol, according to Meehan, applies to boarding as soon as a contagion or biohazard is detected. On the other hand, the aircraft should have a kit for biohazard on board – probably more than paper towels and gin.
Adding to the absurdity of the situation, there seemed to be no consensus on where the feces came from. The flight crew accused a German shepherd while the gate agent accused an old man who had fallen ill on landing and Delta corporate pinned him on a Golden Retriever puppy. Meehan was not impressed. " It's feces, it's sick as you see it ."
As more passengers discovered the mess, they managed to persuade the manager to at least clean the area with paper towels by protesting the cloth-blocked cabin crew area. But on the oversold flight, there was no other seat, and the feces were still wedged in the seats and bottoms.
Meehan calls the airline's answer – a refund and a small amount of frequent flyer miles – " Insult to injury ." " That's what I'm worth to them? 50,000 miles? .. That's what people get when they sign up for a credit card – it's not even enough for a flight . "
When it was time to fly home, Meehan took a taxi instead. " I'm just not ready to get on a plane again ," he said.