Apple apologized on Friday for a massive FaceTime error that allowed people to eavesdrop on other people. An update to re-enable the FaceTime group is due to be released next week.
According to Apple, the company "strives to improve the process by which we receive and escalate," reports of errors.
The company deactivated the FaceTime group as a temporary solution, but said that a more permanent solution will appear next in a software update week. Apple had originally said that an update would follow this week.
Here is the company's complete excuse and statement:
We have resolved the Group FaceTime security bug on Apple's servers, and we will release a software update to re-enable the feature for users next week. We thank the Thompson family for reporting the error. We apologize to all concerned customers and anyone who cares about this security issue. We appreciate the patience of all involved as we complete this process.
We want to assure our customers that as soon as our engineering team hears of the details needed to reproduce the error, Group FaceTime has been quickly disabled and the correction started. We are committed to improving the process by which we receive and escalate these reports to get them to the right people as soon as possible. We take the security of our products very seriously and are committed to continuing to earn the trust of Apple customers in us.