Apple has confirmed in an internal repairer document that there is a problem with the motherboard, which is a "very small number" of MacBook Air models. Apple stores and authorized repair personnel were instructed to replace the motherboard of affected computers for free, according to the document received from 9to5Mac.
Apple's Repair Note The wand notes that there is a "problem" with the motherboard especially in MacBook Air 13-inch models and 2018 with certain serial numbers. Apple sends customers an email with devices with the serial numbers they've identified as being affected. Otherwise, customers can have their devices inspected in Apple stores or authorized repair personnel.
Apple's documents describe symptoms as "Power" issues, but they do not exactly address the issues users are most likely to encounter – a quick online search for problems with the 2018 MacBook Air motherboard shows reports the time the device was first started and some users' computers could not be turned on at all.
Apple has not publicly announced the program or listed it on the Exchange and Repair Extension Programs website In some cases, Apple does not list programs that involve only a small number of devices, but it is not clear what criteria publicly announce a repair or recall program.
For affected computers, Apple offers the program for four years from the original date of purchase Users who may experience the problem may take their MacBook Air to Apple Stores or an Apple authorized service provider.
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