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Home / Technology / Apple redesigns the keyboard as part of the new MacBook Pro update and promises quick fixes on sticky buttons

Apple redesigns the keyboard as part of the new MacBook Pro update and promises quick fixes on sticky buttons



Good news, MacBook users. Apple will replace all Butterfly Switch keyboards for free – even on the new MacBook Pro models released Tuesday.

The company claimed to have expanded the MacBook keyboard replacement program to fix the keyboard first introduced in the 2015 MacBook. Users complained about sticky keys as well as double or no typed letters.

Apple also stated that it had changed the material used in its butterfly keyboards to avoid the problem of double-typing letters. It was refused to give details of the materials. And it said repairs to keyboards would be faster than before.

Apple has introduced its butterfly-switch design with the revision of the computer in 201

5. The redesign was part of the effort to make laptops thinner and lighter than in the past. The butterfly switch replaced the traditional "shearing" mechanism under each key and should be more stable, responsive and comfortable.

However, users almost immediately complained about the feel of the new keyboards and said they could be easily damaged by stains from dust. Some said they would have to do without their computer for a week or more while Apple replaced not just the unresponsive key, but a substantial portion of their MacBook. And the update was not cheap. Some said the correction out of warranty could lower them to $ 700 .

At least three class action lawsuits against Apple for use of the Butterfly Switch have been filed.

Problems with Butterfly Switches

A year ago, Apple said it would "replace a small percentage of keyboards in certain MacBook and MacBook Pro models" whose letters or characters unexpectedly repeated their letters or characters appeared or their keys felt "sticky". or not responding consistently. This program covered MacBooks released between 2015 and 2017.

Apple has reworked the original Butterfly keyboard since its first iteration, and the third generation of the keyboard should solve problems. But users – including high profile reviewers on publications such as the Wall Street Journal – continued to struggle.

In March, Apple apologized, saying it was "known that a small number of users have problems with their third-generation butterfly keyboard." "The vast majority of Mac laptop customers have had positive experiences."

Nonetheless, Apple's move to extend its keyboard replacement program to all MacBooks with the butterfly switch shows how bad a reputation for MacBook sales could be. With the guarantee that all butterfly switch keyboards sold since 2015 are available, Apple offers a reassuring feeling to users. If your keyboard goes down, you can have it repaired for free. As with the original program announced last year, keyboards can be repaired or replaced after purchase for four years. No details have been given for the duration, as it will vary depending on a variety of factors. In Apple stores, replacing the keyboard will take precedence.

The company also provides its new keyboard for repair in Apple stores. In other words, if the keyboard of your MacBook Air 2018 fails, the new design could come into its own.

  apple-macbook-pro-15-inch-2017-18.jpg
Apple has received criticism over the design of its laptop keyboard.

CNET


2019 MacBook Pro Updates

In addition to announcing updates to the keyboard, Apple released a light update for the MacBook Pro lineup on Tuesday. The 15- and 13-inch computers will be equipped with Intel's faster 8th and 9th generation core processors, including an eight-core version. For the first time, such a powerful processor is available in Apple's MacBook Pro. The 196-inch MacBook Pro features faster Intel Core processors with six and eight cores and offers Turbo Boost speeds of up to 5.0 GHz, while the 13-inch MacBook Pro with Touch Bar has faster speeds Quad-core processors with turbo boost speeds up to 4.7 GHz.

The 2019 MacBook Pro offers twice as fast performance as a quad-core MacBook Pro and 40 percent better performance than a six-core MacBook Pro.


This story originally appeared on CNET. Dan Ackerman contributed to this report.


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