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Home / Technology / Apple redesigns the keyboard as part of the new MacBook Pro update and promises quick fixes on sticky buttons

Apple redesigns the keyboard as part of the new MacBook Pro update and promises quick fixes on sticky buttons



  Apple MacBook Pro 15-Inch 2017

Apple has been criticized for the keyboard design of its laptop.


Sarah Tew / CNET

Good news, MacBook users. Apple will replace all Butterfly Switch keyboards for free – even on the new MacBook Pro models released Tuesday.

The company announced Tuesday that it has expanded its MacBook keyboard replacement program, which fixes the keyboard that first appeared in the 2015 MacBook . Users complained about sticky keys as well as double or no typed letters.

Apple also stated that it had changed the material used in its butterfly keyboards to avoid the problem of double-typing letters. It was refused to give details of the materials. And it was said that keyboard repairs are done faster than before.






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Apple has introduced its butterfly-switch design with the revision of the computer in 2015. The redesign was part of the effort to make laptops thinner and lighter than in the past. The butterfly switch replaced the traditional "shearing" mechanism under each key and was supposed to be more stable, responsive and comfortable.

However, users almost immediately complained about the feel of the new keyboards and said they could easily be damaged by stains from dust. Some said they would have to do without their computer for a week or more while Apple replaced not just the unresponsive key, but a substantial portion of their MacBook. And the update was not cheap. Some said the non-warranty correction could lower them to $ 700 .

At least three proposed class actions were filed against Apple for using the Butterfly switch.

Butterfly Switch Issues

A year ago, Apple announced it would replace "a small percentage of keyboards in certain MacBook and MacBook Pro models" whose characters or characters repeat unexpectedly, their letters or characters did not appear or their keys felt "sticky" or did not respond consistently. The program covered MacBooks released between 2015 and 2017.

Apple has reworked the original Butterfly keyboard since its first iteration, and the third generation of the keyboard should solve problems. But users – including high profile reviewers on publications such as the Wall Street Journal – continued to struggle.

In March, Apple apologized and said it was " known that a small number of users have problems with their butterfly keyboard third generation." "The vast majority of customers of Mac notebooks has positive Made experiences."

Nonetheless, Apple's move to extend its keyboard replacement program to all MacBooks with the butterfly switch shows how much a bad reputation could impact MacBook sales. With the guarantee that all butterfly switch keyboards sold since 2015 are available, Apple offers a reassuring feeling to users. If your keyboard goes down, you can have it repaired for free. Like the original program announced last year, keyboards can be repaired or replaced after purchase for four years.

Apple also said on Tuesday that it has shortened the time it takes to repair a keyboard. No details have been given for the duration, as it will vary depending on a variety of factors. In Apple stores, replacing the keyboard will take precedence.

The company also provides its new keyboard for repair in Apple stores. In other words, if the keyboard of your 2016 MacBook Pro – or your 2018 MacBook Air – fails, you could get the new design.

2019 MacBook Pro Updates

In addition to announcing updates to the keyboard, Apple released a small update for the MacBook Pro product line on Tuesday. The 15- and 13-inch computers will be equipped with Intel's faster 8th and 9th generation core processors, including an eight-core version. For the first time, such a powerful processor is available in Apple's MacBook Pro. [159] The 15-inch MacBook Pro features faster Intel Core processors with six and eight cores and Turbo Boost speeds up to 5.0GHz, while the 13-inch MacBook Pro with Touch Bar features faster quad-core Turbo Boost speeds provide up to 4.7 GHz.

The 2019 MacBook Pro offers twice the performance of a quad-core MacBook Pro and 40 percent more performance than a six-core MacBook Pro.

CNET's Dan Ackerman contributed to this report.


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