This lesson has been learned the hard way by photographer Greg Benz, who has used his MacBook Pro four times at Apple. For the first and second time, his motherboard was replaced, but when the spare laptop it received on the third visit failed as it was known, Apple was lucky the fourth time around: screen brightness was off.
The discovery was made when an Apple employee shined his iPhone flashlight on the screen and saw the very weak outline of the login screen.
To be clear, that's not what it sounds like. As Benz has made clear in his blog after a series of inaccurate media retellings of this cautionary tale, third-party software combined with its habit of using an external monitor made for the perfect storm of technical support puzzles. The brightness settings in the touch bar did not work until he signed up ̵
Nevertheless, Apple support engineers have certainly learned of another check that needs to be performed before charging directly to a new motherboard. Repairing two motherboards and replacing the computer itself will cost you around $ 10,000, without the time Apple support engineers spent investigating the problem. I really love this computer, "he wrote." It's very fast and an important tool in my photo business. I've been using Apple computers for years, and I'm glad I can say that this is a machine that I'd warmly recommend. "Pretty expensive endorsement. Still, Apple can afford it. Μ