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Home / Technology / Apple's new keyboard correction for the MacBook is reassuring and worrying at the same time

Apple's new keyboard correction for the MacBook is reassuring and worrying at the same time



I really do not know if I should feel calm or worried about Apple's recent attempt to fix the broken Butterfly keyboards. I think it's both – because Apple announced a revised version of its MacBook Pro keyboard on the same day, which is allegedly not crippled by mere dust spots, but included these brand new keyboards in the free extended repair program to reassure Customers whose keyboard does not work .

As Owen Williams points out, it is strange:

If you assume that Apple is trying to get this problem under the carpet, you can easily come to this conclusion: Apple tacitly admits that the new keyboards are among them Exactly the same problems and the mysterious "new materials" used in their manufacture are a mystery, since Apple does not want you to know that they are not enough. Because if the keyboards are better now, why should we need Apple's promise to replace them if they break?

Macs. As far as we know, Apple has almost eliminated the problem. We will only know it after months of real use, if at all. But even if you assume that Apple has a problem and really tries to make it fair to its customers, today's move is not quite reassuring.

Personally, I find it great that Apple repairs or replaces all MacBook keyboards with butterfly switches after the date of purchase for four years. It would definitely feel a little better if I bought one.

And it's definitely a clearer and more trustworthy piece of news than the one Apple sent in July 201

8, when the company claimed had not been trying to fix the problem with third-generation Butterfly keyboards But the internal service records and crashes told a different story. Then Apple's keyboard repair program only covered the first and second generation Butterfly keyboards, which meant you had to leapfrog the third-generation models, a leap that Apple itself did not encourage – and a leap to that point might have ended badly, since they, too, apparently can be attacked by dust.

Now buyers of MacBook Pro can say, "There's less chance than ever that these newly optimized keyboards will break and Apple will have my back, even if they break it. "

The same buyers, however, also have to worry about whether they should buy a laptop that can even fall prey to this problem . Even though Apple will be swapping your keyboard in the first four years, how much effort is it to do it? What if Apple's technicians can not reproduce the problem on the day you manage to move your valuable work machine to an Apple Store? What about fifth grade if you hold on to laptops for so long? What about the resale value?

If Apple had actually fixed the problem with a new keyboard design – which could still be the case if the rumors of a 16-inch MacBook Pro later this year are true – that would be a different story. However, Apple has decided to illustrate how each of its modern laptops has the chance to succumb to this mistake.

To be fair, Apple has a difficult position here. The MacBook has a serious image problem with these keyboards (not to mention "Flexgate" and the initial outcry that the MacBook Pro was not for professionals). Even if Apple had found a keyboard fix, it would not have been enough for the company to say, "We believe we've corrected it on these special models." Not everyone is prepared to have a MacBook equipped with a high-end touch bar 2019 Pro to buy. The company must continue to sell the 12-inch MacBook, the new MacBook Air, and the lower-priced MacBook Pros, and it will be harder to do so when Apple finds out that all of its Macs are the new ones are faulty.

It's a lot easier to tell everyone, "That's rare, and if you're concerned, we'll take care of you," as was the case with the Flexgate display of the 13-inch model 2016 Macbook Pro , And it's even easier to say that each MacBook is provided with a butterfly keyboard, as shoppers do not have the added friction of figuring out whether to buy the right . MacBook to avoid possible keyboard problems.

You can just buy a MacBook and trust that if something bad happens, Apple will probably eventually help. At least after the journalists have written first-hand enough convincing stories of suffering to show Apple where the call for quality might need a refresher.


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