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Home / Business / AT & T's Robocall Blocking extension does not block spam calls unless you pay extra

AT & T's Robocall Blocking extension does not block spam calls unless you pay extra



  Two Android phones running apps
Enlarge / AT & T's apps "Call Protect" and "Mobile Security" for Android suspected spam call alerts "for mobile phone lines without additional costs, but the mobile operator will continue to restrict the blocking of spam calls, unless the customers pay extra.

"New AT & T Mobility customer lines are delivered with the Anti-Robocall service. Millions of existing AT & T customers will also automatically be added to their accounts in the coming months, "the announcement said AT & T.

Despite the change, customers still need to manually add unwanted numbers to blacklists or 4 US Paid dollars a month to send them All suspected voicemail spam calls This is because this is little more than an extension of AT & T's Call Protect service, which includes a free base tier and a paid tier with automatic Blocking spam calls.

Call Protect has been available since 201

6, but only if customers have opted in. The difference now is that Call Protect is automatically added to AT & T telephone lines.

The Federal Communications Commission voted last month that phone companies block robocalls by default, even if consumers use robocall blockin g services have not been activated. Carriers can activate the robocall lock "as long as their customers are informed and have the opportunity to lift the lock".

AT & T said the FCC vote will allow the carrier to extend Call Protect to this lock without waiting for them to log on. The FCC ruling "clarifies that ring-fencing tools can be offered by phone service providers on an opt-out basis," said AT & T. "This means that we can automatically offer you the service unless you reject it instead of asking you first to download an app or switch to opt-in in your preferences. "

Call Protect is not available for prepaid AT & T customers, but for AT & T Ars announced that it will automatically be added to "most postpaid HD voice lines for end users" in the coming months. Customers are notified by SMS when the service is added. If you do not want to wait, AT & T lets you download the AT & T Call Protect app or enable Call Protect in the myAT & T account settings.

No automatic blocking of spam calls

As already mentioned, the service does not work. t All interfering calls are automatically blocked. Note that the AT & T announcement promised "automatic blocking of fraud and suspected spam calls", but no automatic blocking of spam calls. Calls classified as "fraud" by AT & T will not ring your phone, but calls classified as "spam" will ring your phone despite a warning.

Fraud calls are, of course, those where AT & T suspects that the caller is trying to cheat the user. In contrast, "spam calls are calls that a customer finds disturbing, but which are subjective to every customer," said AT & T. AT & T's Call Protect website continues: "The suspicion of spam may include service messages and / or other allowed calls. " According to AT & T, fraud and spam calls are identified "through data analysis and network blocking, as well as customer reports".

AT & T customers have two ways to block these spam calls. The first is awkward but free, and the second is $ 4 per month, but it automatically forwards the spam calls to voicemail.

The free way is to create a personal revocation list with the basic version of AT & T's Call Protect service. You will need to add unwanted numbers manually to do this. Both iPhones and Android phones have built-in call-blocking features that work regardless of your wireless service provider anyway.

For $ 4 per month, the premium version of AT & T Call Protect offers the option "Custom Call Control", which allows suspicious spam calls to be sent automatically to voicemail. Call Protect Plus also includes an advanced caller ID that identifies the name and location of the caller.

At the FCC poll in June, airlines did not have to offer a free call ban, although Democratic Commissioner Jessica Rosenworcel had called on the Republican majority to make a free call blocking.

AT & T announced that it will continue to offer the paid Call Protect Plus service and has not accepted any changes that would move the blocking of spam to the free tier. "The Call Protect Plus service will continue to be offered, but we will have more to share in the coming months," AT & T. said


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