A black woman is outraged after an electricity company has sent her a racist conviction to use as a temporary password for her online account.
Erica Conway of Renton, Washington, said she had gone online to pay her bill to Puget Sound Energy (PSE), but forgot her password and asked for a new one.
She was "disgusted" after she was sent the word "n ****" – even though the company claims it was "auto-generated".
Erica said, "Man, it was like an emotional roller coaster – shock, disbelief, disgusted, angry."
"Even now … I can not believe that. I just can not believe it. "
Erica does not consider it an error and thinks that the passcode was intentionally created.
"I was really incredulous" She told CNN Partner Kron. " This is not normal and that's not what a tentative password should say.
She said she complained to PSE, but claims that a customer service adviser did not take her call seriously
Erica claimed the company had told her to sort out certain words, but when she asked why She was allegedly told that she was no longer using the word.
She struck back, "Where are you living? Which planet do you live on?
The company apologized for the mistake and said it has already taken steps to ensure that temporary passwords are an encrypted mix of letters
PSE Spokeswoman Janet Kim said: "That was offensive, that was not a question
" We apologize to this customer, the community, for what happened, and we try to do what we can to get it right. "
" These passwords are automatically generated so that they come directly from the system directly to the customers, so they can not be retrieved by an employee. "
She also confirmed that next month the company will begin to use a new system that gets rid of temporary passwords completely.