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Boeing CEO addresses flight system update after criticism from pilots




In an internal memo sent to employees last week, Boeing's chief executive Dennis Muilenburg reiterated the safety record of the company's 737 commercial jetliner. (Richard Drew / AP)

Boeing executives have worried about the concerns of pilots and customers Boeing 737 Max 8 crashed off the coast of Indonesia.

In an internal memo to employees last week, Boeing's chief executive Dennis Muilenburg reiterated the safety record of the company's 737 commercial jetliner, which he described as "a safe airplane designed, built and supported by skilled and approaching utmost integrity."

He pledged to continue to improve safety processes. Muilenburg wrote. "

The company is grappling with the fallout of an Oct." Regardless of the outcome, we're going to learn from this accident and continue to improve our safety record. " Jakarta, killing all 189 people on board.

Pilot groups have said they were "kept in the dark" about The Boeing 737 has gone through multiple iterations and upgrades since it first flew in 1967.

When Boeing repositioned the engines on the Max and Made them more powerful It introduced a MCAS (Maneuvering Characteristics Augmentation System) that intended to make the airplane behave identically to its predecessor, the 737 Next Generation. Given that intention, Boeing told the airlines about MCAS, but pilots say it was not included in their training.

It remains unclear whether Lion Air's 737 operates as Boeing expected it would. Boeing notified pilots in a Nov. 6 advisory that a manual override feature of earlier 737 models would not have been on the Max 8, but Boeing representatives have not come up with questions about when. It's also unclear why it is not addressed in pilot training.

"Listening to pilots is a critical part of our work," a Boeing spokeswoman said.

The 737 in the Lion Air crash has experienced a problem on the flight into Jakarta in which the pilot and the co-pilot showed different information, according to a preliminary report released this week by Indonesian investigators.

After the Lion Air crash, the faulty airspeed indicators could "trim the stabilizer nose down in increments lasting up to 10 seconds. "The MCAS, which interpreted faulty input from an airspeed indicator to mean the plane was in a stall from which it might not recover unless immediate action was taken.

"Does this mean the MCAS and other flight programs are flawed?" Said Mary Schiavo aviation lawyer and former inspector general of the US Transportation Department.

A preliminary report is released Wednesday by the Indonesian National Transportation Safety Committee (NTSC) detailed the chaotic final minutes of the flight.

It is not clear whether the pilots attempted a "runaway stabilizer" procedure that would have overridden the plane's automated system

The Report stopped short of assigning blame to the crash. A summary of the NTSC noted that the report was recommended to Lion Air "improving the safety culture" while "ensuring that all operations documents are properly filled and documented."

Muilenburg referred to the crash as "a tragic accident. "He said Boeing's employees have been" pouring significant energy into the investigation and our MAX customers. "

A Boeing spokeswoman said Thursday that the company regularly communicates with airlines and pilots but has" stepped up that engagement "in Lionel Flight 610.

"Every day, millions of people rely on our commercial airplanes to crisscross the globe safely and reliably," Muilenburg told employees.

Boeing technical experts about the 737 safety features.

Allied Pilots Association communications committee chairman Dennis Tajer said A group of Boeing Representatives, including a high-level engineer and a company test pilot, met with APA pilots at the association's headquarters in Fort Worth on Tuesday. Jon Weaks, president of the Southwest Airlines Pilots Association, said the company held a similar meeting in Reno, Nev., On Sunday. A Boeing representative

"As far as I know, it first came to SWAPA directly," Weaks said.

So in the memo to employees, Muilenburg asserted that the company had not withheld information from customers.

"You may have seen media reports that we intentionally withheld information about aircraft functionality from our customers. That's simply untrue, "Muilenburg wrote.

Customers and their passengers, a Boeing spokeswoman, said: "The relevant function is described in the Flight Operations Manual, and we routinely engage customers about how to operate our airplanes safely."


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