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Home / Business / British Airways strike leads to flight cancellations of five days

British Airways strike leads to flight cancellations of five days



  British Airways aircraft

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PA media

The British Airways strike next month is expected to cause at least five consecutive flight cancellations.

BA pilots announced three strike days on 9, 1

0 and 27 September – in the dispute over pay.

Despite the first strike on 9 and 10 September, some customers flying between 8 and 12 September were told that their flight was canceled – and to rebook or receive a refund.

However, some passengers stated that they had mistakenly received a cancellation e-mail.

After BA had first been informed that their flights had been canceled, some passengers were told that they were flying.

Sarah Maxwell of Belfast was notified by e-mail that her flight from Dublin to Dubai had been canceled. However, when she got through to customer service, they assured her that the flight was "100% non-canceled".

Lizo Mzimba, a BBC entertainment correspondent, had a similar experience when told that he had received a "mistakenly" cancellation email, a problem, "he said.

" Knock-on effects

Many customers also complained that they were unable to make alternative arrangements with BA.

BA claims to carry 145,000 customers daily – with a fleet of more than 280 aircraft – and Every 90 seconds, a BA plane takes off from anywhere in the world.

  • BA pilots announce strike dates for September

BA said in a statement: "We are doing everything we can to prevent this unfair act from taking place Travel plans of our customers ruined.

"Airlines have a very big problem Complex operation and in times of widespread disruption can affect flights on other days."

Customers have reported receiving e-mails on late Friday evening and early Saturday morning informing them that their flight has been canceled

Many have complained on social media that they could not rebook the site or get through BA's phone lines.

Honeymoon & # 39; ruined & # 39;

Abby Deem, 32, of Cambridge said her honeymoon plans had been "ruined" after her Business Class flight to Mauritius was canceled on September 9.

"We've been looking forward to this flight for a year," she said.

"None of us ever had the luxury of traveling business class, and after the wedding it seemed the perfect way to start our honeymoon." The flight was canceled.

You have now booked economy flights with Emirates and estimate that they cost an additional £ 500.

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Abby Deem

Caption

Abby Deem and fiancé Jonathan said they saved air miles and loyalty points to book their "dream flights"

Jennifer Bond from Manchester was scheduled to fly to Las Vegas with her fiancé Simon to marry, but her flights to and from Las Vegas (September 11 and 25) were canceled.

She said, "Almost two years of saving and budgeting, and this happens three weeks before we fly."

It was "impossible" to get BA by phone so they booked new flights with Virgin – for 700 pounds more than their original flights.

"We are out of pocket now and the time to process a refund is four weeks," she said. "It's a shame."

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Jennifer Bond

Caption

Jennifer Bond was looking forward to returning to Las Vegas with her fiancé Simon to marry

Another customer, Anna Redding, was scheduled to fly to Nairobi with her partner on September 11th and return on September 27th, when the last strike should take place.

They received an e-mail stating that they were flying outside. The flight had been canceled and the return flight was delayed.

She said they also saved to upgrade to first-class flights as it was a "one time" vacation.

You were not able to get this one You phoned BA and said the council was unclear. She added, "Are we trying to get another flight with someone else, but are losing first class, or are we just waiting in case we could not get any more flights?"

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Anna Redding

Caption

Anna Redding and her husband Duncan Grist fear that their unique safari will be ruined

The company's Twitter feed was flooded with news from frustrated customers, some of whom said their canceled flights were still for sale.

In response to a customer, BA said that some flights before and after the strike "are still affected by disruptions for operational reasons, including crew changes and aircraft positioning".

Traveling expert Simon Calder said that five consecutive cancellation days have passed since BA would not send a flight to Hong Kong, for example, if a pilot went on strike the next day.

He also said BA should find customers "an alternative flight the same day if possible, even if it means you're buying a ticket from another airline".

If you're late overnight, he said BA needed to pay for a hotel and meals could well cost more.

The British Airline Pilots Association (Balpa) said on Friday that the strikes were a "last resort" resulting from "tremendous frustration" with airline management.

Pilots have a salary increase of 11.5 rejected over three years that the airline submitted in July


What can I claim if my flight is affected by the strikes?

According to BA's recommendation, you can claim a full refund in the next 355 days Transfer your flight for a different time or use the value of your fare Fly to another destination.

If your flight was canceled due to air strikes, the Civil Aviation Authority said it would be under the control of the airline and you therefore have a legal right to the following: [19659060] A full refund, including flights on the same journey, by another passenger completed (eg. B. onward or return flight).

  • A replacement flight to get to your destination.
  • Or, if you are part of an airline If you do not want a replacement flight during your trip, you are entitled to a return flight to the airport from which you originally departed.
  • In some cases, passengers may be eligible for additional compensation in cash for the inconvenience – but only if you receive a message that your flight is affected less than 14 days before departure.


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