British Airways passengers have expressed their anger over the fact that they can not get through to the confusion about canceled flights to the airline.
The BA pilots face a strike On 9, 1
The company admitted on Saturday that it had accidentally notified some passengers that they should rebook or receive a refund.
Those who had booked other flights could reclaim the additional costs.
However, neither the number of affected customers nor the reason for the error was specified.
BA also said that they had nearly received 40,000 calls in the first 24 hours and worked around the clock to solve people's problems.
- BA admits "mistakes" in canceled flights.
- BA pilots announce strike dates for September ca In the second e-mail requesting passengers to rebook or apply for refunds, BA then sent a second email to a few people, saying that their original flights would be carried out as planned.
original flight, ie they had to contact BA directly.
Some customers said they had spent hours unsuccessfully contacting BA's customer service.
A woman, Josie Simpson, told the BBC that she had called the airline 67 times to try to rebook a family vacation to Florida.
The company's Twitter feed was also flooded with news from frustrated individuals.
In response to a passenger, a BA representative said, "We are very sorry that you have difficulty rearranging your flights."
"Our teams have worked tirelessly in so many of our unprecedented circumstances Helping customers as possible. "
" Epic mess "
Some customers who were told their flights were not scrapped were left scrapped left confused as to whether or not their decision to refund
Others have complained that they have not been left in their pockets.
Ellie Kormis from Surrey spent all Saturday talking to BA One of her flights for her family's holiday package Greece has been canceled.
She said they booked new flights – which extended their vacation by three days – and additional accommodation for more than £ 2,000.
You are in a situation where you can not talk to anyone – and you're worried about either losing your vacation or not being in your pocket, "she said.
BA then contacted her by e-mail to announce her flight, but it was not canceled.
She said it was "an epic mess on her side" and joked that she had lost the hope of ever talking to anyone at the BA.
A BA spokeswoman said that customers who were told that their flights had been canceled by mistake and booked alternative flights or incur other costs would be eligible for reimbursement if they had submitted supporting documents.
Previously, some people said they had been notified by BA That was not the case.
Cardiff Kaelee Matthews said that BA had told her that she would not receive any refund for her flights to Orlando – which the airline originally claimed had been canceled – because they are still operational.
She has re-booked flights with Virgin for her and her partner – a total of £ 440 more.
"We are disgusted with BA," she said. "We do not know what to do now, Virgin can not refund us, but we understand that." Travel insurers say we're not insured. "
Laura Gillespie, 48, from Perth, was also informed by BA She was no longer entitled to a refund because her flight from London to Edinburgh took place.
"I have now booked flights with two different airlines flying to the same location, and I have 140 pounds less." She said.
"I know it's not much money compared to some people who spent thousands, but it's so annoying." 19659010] In the first 24 hours, 38,000 calls and 33,000 tweets were received.
- The contact centers were open around the clock to solve problems. 70 additional employees
- About 100 employees worked on answering Twitter requests.
The British Airline Pilots The association (Balpa) said on Friday that the strikes were a "last resort" that arose out of "tremendous frustration" with the airline's management.
The pilots rejected a salary increase of 11.5% over three years proposed by the airline in July.
BA transports 145,000 customers daily – with a fleet of more than 280 aircraft – and a BA plane takes off every 90 seconds from anywhere in the world.
What can I say if my flight is affected? the strikes?
According to the BA Notice, you can request a full refund, rebook your flight for another time in the next 355 days, or use the value of your fare to fly to another destination.
If your flight was The civil aviation authority said that air crew were canceled because of strikes. This would then be under the control of the airline. You are therefore entitled to the following:
- A full refund, and this includes flights on the same trip that has been made It may be from another airline (eg a return or return flight).
- A replacement flight to get to your destination.
- Or, if you're midway and do not want a replacement flight, you're entitled to a return flight to the airport for your original departure from
In some cases, passengers may be eligible for additional compensation in cash for the inconvenience – however only if you are notified that your flight is affected less than 14 days prior to departure.
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