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Comcast is recovering from video outages, broadband services in parts of the US



Comcast, the nation's largest broadband provider and one of the largest pay-TV providers, had a nationwide service outage on Friday.

The Philadelphia-based company said it hit some of its US TV, broadband and telephone customers in the US on Friday afternoon.

The obvious cause? A pair of cuts in vital fibers at its network partners

"We identified two separate and unrelated fiber cuts at our backbone network providers," Comcast said in a statement sent to USA TODAY just before 5 pm ET fixed the problem immediately and services are now being restored for business, home and home Internet, video and voice customers. We apologize again to all concerned. "

Originally, Comcast said a single" fiber cut "had affected both its customers and other vendors.

Customers in Philadelpha, Baltimore, and elsewhere on the East Coast reported outages of Internet and video services on Twitter and on the Internet monitoring site Downdetector.com, where reports of failures arrived shortly after 12:30 ET

Other reports of defaults by Comcast customers came According to Downdetector.com from Seattle, San Francisco and Atlanta, CNBC, a network within Comcast's own NBC Univ Ersal, reported for the first time on the failure.

Comcast is one of the nation's largest pay-TV providers with more than 22 million subscribers and the largest broadband provider with more than 26 million subscribers, according to Leichtman Research Group. The company also offers broadband and video for more than 2 million businesses.

San Francisco-based network monitoring and intelligence company ThousandEyes began monitoring network problems on the Internet at approximately 12:15. ET. At about 16:30 ET, network problems seem to be resolved, the company said.

Many Internet users beyond Comcast's 25 million subscribers were also affected, according to ThousandEyes. This is because other traffic travels through the provider's network as it serves as part of the backbone connecting different regions of the nation. "This is a good example of how many of these networks are interconnected," said Angelique Medina, senior product marketing manager at ThousandEyes.

"It's a bit of a domino effect and every single vendor can potentially have a huge impact on a number of users," she said. "In this case, because it was Comcast, the blast radius was just massive."

© 2018 USATODAY.COM


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