A computer breakdown has caused thousands of airline passengers in the United States and Canada to have check-in delays on Tuesday.
Saber, a company that uses airlines for reservations, baggage tagging and check-in, has had computer issues, according to government officials, and this affects the check-in process at several airports.
Saber described the problem as "a system problem" that affected some of his customers, but returned to normal business on Tuesday afternoon.
Customers report normal operations, "it says in their statement." We apologize for the inconvenience to those affected.
Passengers reported failures at key hubs, including New York's LaGuardia Airport, San Francisco International Airport and Fort Lauderdale-Hollywood International, Florida. The passengers had long queues and many reported waiting times of more than two hours.
Officials at American Airlines said the computer problems lasted only a short time and did not affect the airline's flights.
a short technical problem affecting several airlines, including American Airlines. This technical problem has been resolved. We apologize to our customers for the inconvenience, "the airline said in a statement.
In tweets to customers, JetBlue said that air crews were traveling to assist customers who had problems with online check-ins – a request for comment was not made immediately
In a tweet shortly after noon, the airline said, "All JetBlue systems are being restored after a temporary outage of Saber systems affecting multiple airlines, we apologize for the inconvenience, please try again soon.
Passengers tweeted photos of long lines, and many were frustrated that they could not get boarding passes. Some passengers also reported issues on airline websites and mobile applications.