"I just cried," he told ABC in an interview that was shown on Tuesday on "Good Morning America" when he was asked how he would view the viral video bloody, saying he was Woke up in a hospital without remembering the plane.
Mobile phone shots showed security forces dragging Dao down his arms and legs before flying off Chicago O'Hare International Airport on April 9, 2017, after refusing to take his seat in the squat to give up the commuter crew.
"The most important thing is that the accident has developed positively," Dao told ABC. "Airline business (is) ready to change policy."
Torch Agents Initially Called for Volunteers to Give Up Their Seats
The situation began when torch agents called on volunteers to give up their seats on the airline's Kentucky plane for a United occupation crew had to meet another flight.
Dao and his wife, who were flying home, initially agreed to a later flight, a fellow traveler told CNN, but the couple changed their minds when they wished that the next flight would leave the next day.
United had offered compensation to anyone who wanted to give up his seats; Dao was apparently selected when not enough people volunteered. Four Chicago aviation officers came when he refused to leave.
In a video taken by two passengers seated behind Dao, he repeatedly refused to leave the flight and tell the officers that he was a doctor and needed to work in the morning. [1
In a first letter sent to United employees, he appeared to have blamed Dao. He described him as "disruptive and belligerent" and praised the staff for following "established protocols". But United was under attack because it responded when the footage became viral.
Oscar Osoz, CEO of United, apologized later, calling the encounter "really awful."
Dao says he forgives the officers
Dao, who is now retired, told ABC that he "had to hide" after the incident because of the attention he received.
"I stayed in the house for months, months," he said.
He said he pardons the officers.
"I'm not mad at you, you have a job to do. ), "he said to ABC," If they do not, they may lose their jobs, so I'm not mad at them or anything like that. "
United and Other Airlines Made Changes
The upsurge had national implications.
United made some policy changes or clarifications, including: The airline will not remove passengers involuntarily or call the authorities unless there is a security or safety issue longer overbooking flights to make sure the customers holding the ticket are not booted Delta Air Lines and United said they would offer volunteers up to $ 10,000 if they need space to volunteer their Giving up seats.
CNN's Darran Simon contributed to this report.