A man sued Delta Air Lines and another passenger after being mistreated by an emotional companion dog on an airplane in an attack he claimed to require 28 tricks.
Marlin Jackson of Alabama sat in the window seat of a flight from Atlanta to San Diego in 2017, when the dog was sitting on the lap of the passenger sitting next to him and, according to a lawsuit filed in Fulton, Georgia, fell in the face District Court.
According to the document, the animal "bit him several times while pushing him against the window of the plane". Jackson accuses Delta of negligence not to have prevented the attack.
In the complaint against Delta, which was seen by Business Insider, the owner was repeatedly asked if the animal was safe, and was told that this was the case.
The suit claims that the animal muttered to Jackson and then started attacking him. It was briefly pulled away and then mistreated a second time before it was removed, the document says.
According to the lawsuit, Jackson bleed so badly that "the entire row of seats had to be removed from the plane".
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The attacks "caused extensive facial damage, including deep tears and punctures in Nose and mouth, "so he needs 28 stitches with permanent scars on his face and is exposed to" ongoing medical treatment ".
It is alleged that Jackson was left behind with "emotional distress and mental distress" that he lost income and that he received "significant medical bills" from the attack.
The complaint alleges that Delta has "taken no action to verify or document the behavioral training of the large animal". It described the dog as "big, untrained and unbridled".
It was also said that Mundy, the owner of the dog, should have known that the pet posed a danger to passengers.
In an announcement of the policy change, it confirmed the attack on Jackson, which it called "a widespread attack on a 70-pound dog."
Since 2018, Delta air passengers are required to submit a signed document stating that their pet may behave to sometimes aggressive pets from travel without kennels the cabin.
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Delta now says that pets carried along must stay in a kennel when they are aboard the plane with animals Emotional support says that the animal "can ride on the lap of the passenger for all phases of the flight."
The directive states that the animal may do so, "provided that the trained animal is no larger than one on the lap held child "and that the animal must have a size that does not exceed the" footprint "of the seat."
Jackson's lawsuit claims that the animal was "so large that it has penetrated the aisle and window seat".
Jackson's lawyers told HuffPost that they knew Delta had updated their policies since the attack, but said the airline had also failed to comply with the guidelines
"The attack on Mr. Jackson would not have occurred if Delta had enforced his own policies regarding the animals in the cabin," they said.
Delta told the Washington Post that it is not commenting on pending lawsuits, "but is continually reviewing and improving its policies and procedures for animals on board".
It also pointed to the updates to its 2018 guidelines, which included confirmation of training for supportive animals.
Delta claims to carry about 700 service or support animals every day. Animals with emotional support do not perform tasks such as driving a person or pushing a wheelchair for their owners. They are therefore classified differently than service animals in the US.
Other airlines also introduced new policies as they struggled to deal with an increasing number of passengers flying with service animals, such as peacocks.
Southwest announced in 2018 that insects, spiders or rodents should not fly with passengers, but miniature horses, cats, and dogs.
American Airlines announced this year that only one pet will be allowed for emotional support per passenger and animals under four months will not be allowed.
The full appeal can be read here: