A Delta Air Lines passenger named Maria Saliagas was handcuffed to a wheelchair after the airline failed to provide the right wheelchair, her son told Atlanta News Agency WSB-TV.
Saliagas was diagnosed with multiple sclerosis five years ago, but did not want to end her annual travel tradition to Europe with her husband, WSB-TV reported.
She told the sales outlet that Delta usually accommodated her by providing a wheelchair with extra straps to hold her upright. But her son, Nathan Saliagas, said that Delta did not make any request for such a wheelchair during their April 1
Nathan Saliagas said airline employees had instead tied his mother to a wheelchair with a blanket, causing her discomfort.
"They took a dirty blanket and handcuffed her hard, and she had bruises on one part of her arm because it was so tight and she started crying," he told WSB-TV.
The Saliagases told WSB-TV that Delta had offered them 20,000 SkyMiles after the incident, but they wanted the airline to consider how it handles passengers with disabilities.
A Delta representative told Business Insider that the airline had a different perspective on the incident.
"We are disappointed that our customers do not have a satisfactory travel experience and will ensure that their return flight exceeds expectations," the representative said. "While Delta is always looking for ways to improve the overall customer experience, our results do not match details shared by the customer's family."
In a separate March incident with Delta, a passenger said that the airline's customer service representatives did not properly communicate with him after his dog had been placed on several incorrect flights.