A woman with multiple sclerosis wants Delta Air Lines to upgrade her disabled passenger service after claiming she was wheelchair bound after an international flight earlier this month
Maria Saliagas's illness was centralized Nervenys diagnosed years ago, but did not want her deteriorating health to interrupt her annual travels with her husband to Europe. Prior to her flight from Atlanta to Amsterdam on April 1, her son made arrangements with Delta officials to make sure the right wheelchair across the Atlantic was waiting for them, reports WSB-TV.
But the wheelchair with special straps that would help her sit up was not there, causing the Delta employees to improvise, Nathan Saliagas told the station.
"They took a dirty blanket and tied her hard with it, and she has bruised her arm where she was shackled," he said, pointing to his biceps. "I want them to show initiative, that they are ready, Saliagas were offered 20,000 free SkyMiles after complaining to the airline's employees, but according to her son, this will not be cut off, instead she wants to obtain assurances from the airline to make her disabled passengers better
"I definitely know that they are a good airline, I do not doubt it, but in this particular situation there was no courtesy, no respect," Nathan Saliagas told WSB-TV Operation downtime. "
Delta Air Lines officials meanwhile repressed Saliagas' claims, claiming that an Rolls commissioned by the airport She would have met her at the gate.
"We are disappointed that our customers have had no satisfying travel experience and will ensure that the return flight exceeds expectations," the airline said Wednesday at The Post. "While Delta is always looking for ways to improve the overall customer experience, our results do not match the details shared by the customer's family."
A gait chair ̵
In a previous statement to WSB-TV, Delta said it regrets the "exercise of our service" on Saliagas.
"We have not only sought to resolve their concerns, but also made sure that their return flight exceeded expectations," the station's Delta official said.
Nathan Saliagas criticized Delta on Tuesday in a Facebook post for "physical and emotional" "The maltreatment of his mother claiming the incident has shown that the airline still has a long way to go for disabled passengers.  "When she started crying, she was told to" shut up "or" she'll stay there, "he wrote," this very inhuman and disgusting treatment by Delta Air Lines is unacceptable and needs to be changed. "