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Home / Business / Enormous CenturyLink Bad Network Card Failure in Colorado – GeekWire

Enormous CenturyLink Bad Network Card Failure in Colorado – GeekWire



A CenturyLink data center in Bloomfield, CO. (CenturyLink Photo)

A nearly two-day, widespread outage of the CenturyLink cloud network that disrupted the emergency service in Washington and other states was caused by a faulty network management card. according to a customer message.

EARLIER: Widespread coverage of 911 outages hits Washington as emergency alerts sent to smartphones

Brian Krebs, a veteran of the security journalist, sent a copy of a notification CenturyLink's "Core Customers" Saturday's Twitter feed, which blamed a map in its Colorado data center for "propagating invalid frame packets across devices," caused a series of problems that led the company to re-allocate much of its network equipment start. It took more than two days for CenturyLink to identify the issues when the all-clear came on Saturday morning, a time when 911 services in several states, including Washington, were fancy or spotty.

CenturyLink representatives did not immediately respond to a call for review notice.

With modern cloud service providers, a two-day outage is eternal. And it's not clear how a device could cause such a failure if cloud providers integrate redundancy into their systems.

An FCC investigation of the failure could raise some answers, unless CenturyLink is prepared to post a detailed post-mortem on the failure that is becoming a standard part of incident response.

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