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Home / Technology / Epic Games receives an "F" from the Better Business Bureau – TechCrunch

Epic Games receives an "F" from the Better Business Bureau – TechCrunch



The Fortnite community is polite, but that does not mean they get the kind of customer service they deserve. The Better Business Bureau awarded Fortnite maker Epic Games the lowest possible grade "F".

The Better Business Bureau is not a government agency but a national network of nonprofit organizations that measures how well companies handle dispute resolution and relays. This information to customers indicates that 247 out of 271 Epic BBB cases filed last year went unanswered remained.

Epic spokesman told Kotaku that "Epic Games is not affiliated with the Better Business Bureau and has forwarded all players have complaints from the BBB addressed to our player support staff."

Kotaku points out that the BBB is not necessarily above the charge TIME reported in 201

3 that the one branch of the BBB based in Los Angeles was involved in a pay-to-play system:

While the BBB Offering many services to consumers – lists of popular scams to watch out for – and – The mission of the organization is not to be outdone – the BBB is funded from top to bottom by the annual fees paid by companies They pay with "accreditation," which allows companies to place these iconic BBB badges on their own stores and websites, a fact that is obvious Questions about an inherent conflict of interest: The organization's customers are companies, not taxpayers or consumers. How can BBB serve as an honest intermediary between businesses and consumers when fully funded by one of these parties? Many argue that this is not possible – that there is a natural incentive to paint their paying customers in the best possible light.

Epic Games is not accredited to the Better Business Bureau.

Here's what the BBB had to say about their rating Epic Games:

Epic Games is the creator of a number of popular games that have a global following; In addition to Fortnite and Infinity Blade, they make Unreal, Gears of War, and Shadow Complex. The company has grown strongly in the last twelve months. The most popular game, Fortnite, currently has more than 6 million followers on Twitter. Much of BBB's complaints against Epic Games address customer service and reimbursement or exchange issues. One complainant wrote: "Epic Games has not protected customer safety, which has resulted in several unauthorized charges for my and my partner's accounts." Another complainant added, "There is no telephone number or reasonable e-mail response time to to return my unauthorized charges of $ 160. Nobody will answer, and I feel betrayed.

Epic also had problems with account hacking on Fortnite, prompting the company to encourage two-factor authentication for accounts with a specific emote.

Though We're Moving In an increasingly digital age, where email, Twitter and live chat customer service are becoming more and more important, there are certain cases where customers feel they are talking to another person to have to talk about her problem. Account hacking and unauthorized charges are two such situations, and the Epic Games support page does not display a phone number, but rather asks customers to look up their question in a support FAQ or in an e-mail.

However, we contacted Epic Games I did not hear anything.


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