Fortnite developer and publisher Epic Games has received an F-rating from the Better Business Bureau for customer service.
The Better Business Bureau announced that Epic Games received the lowest possible grade, an F, 247 "unanswered customer complaints".
It is important to note that the Better Business Bureau is simply a network of non-profit groups working to improve businesses, not a government agency.
The full report from the BBB is as follows …
The gambling company behind such popular titles as Fortnite and Infinity Blade is rated "F" due to unanswered customer complaints with Better Business Bureau. BBB serves Eastern North Carolina (BBB) and warns consumers of Epic Games in Cary, NC, where 279 BBB complaints have been filed in the last three years, 271
Epic Games is the creator of a number of popular games that have a global following; In addition to Fortnite and Infinity Blade, they make Unreal, Gears of War, and Shadow Complex. The company has grown strongly in the last twelve months. The most popular game, Fortnite, currently has more than 6 million followers on Twitter. Much of BBB's complaints against Epic Games address customer service and reimbursement or exchange issues. One complainant wrote: "Epic Games has not protected customer safety, which has resulted in several unauthorized charges for my and my partner's accounts." Another complainant added, "There is no telephone number or reasonable e-mail response time to to return my unauthorized charges of $ 160. Nobody will answer, and I feel betrayed. "
BBB has repeatedly tried to connect with Epic Games, but the company has not responded.
Epic Games responded to this report. He told Kotaku that he had actually addressed the allegations.
Epic Games is not affiliated with the Better Business Bureau and has referred all players who have filed complaints from the BBB to our player support staff …
What do you think about this situation? ? Were your experiences with Epic Games possibly supported in a negative or positive way?