When I called Jacquy Pfeiffer to speak of rude French waiters, he was one step ahead of me.
"Have you heard of the waiter being dismissed for rudeness," I said, "and claiming discrimination on grounds of rudeness as part of his French culture?"
"Actually," he replied, "I have." [19659002GuillaumeReyaFrenchwaiterlivinginCanadawasfiredfromhisjobbecausehehadreprimandedacolleagueHeappealedtotheCanadianHumanRightsCourtandsaidhewasnotrudeHewasonlyFrenchAfriendofPfeifferhasseenthestoryonlineandbecausetheuseofthingsfoundontheInternettofondlehisfriendsisactuallywhattheInternetwasinventedforthefriendimmediatelyemailedhim
Pfeiffer, the president and co-founder of The French Pastry School in Chicago, is a valued chef with impeccable ̵
Well … have you been to Michigan Avenue recently, Jacquy?
The French Kellner cliché, he believes, springs from "certain restaurants in very touristy areas of Paris." Since the end of World War II bombardment, Parisians have been bombarded by the French tourist authorities with "nicer" campaigns aimed at the town's legendary insolence
Thousands of brochures were distributed by people from Paris in 2013 on how to contact tourists – including a suggestion that waiters are considering introducing themselves to their American customers by their first name, which is unlikely to happen.  "In France," says Pfeiffer, "the waiter will not imagine how they do it here. And they do not really say many things like, "Oh, I prefer that, I prefer that, this wine is very woody" and all that. The waiter will only recommend the wine – it will fit in well. "
Most French waiters, he explains, are trained for two years in the inn or cooking school before they appear to take their orders, and the job is viewed as a job, not a road to the" right job. " "Here," he says, "I do not know how many waiters actually went to school to become waiters. It is a different system. Nevertheless, he says, "This is no excuse" for rude waiters. "We're in the service business, and we have to serve our customers and give them a great experience, and that's it." The story of the fired waiter he says, making him think, "Maybe you're in the wrong business. "
To dismiss someone for rudeness may seem a bit extreme, unless you're talking to Amir Erez. As a professor of management at the Warrington College of Business Administration at the University of Florida, Erez thought that rudeness was a small potato In fact, when he started exploring the topic, "I did not think it would have any effect on people," he says.
Science proved him wrong. He and his colleague Christine Porath have examined doctors, who are trained in intensive care to treat infants, and found that inadvertence has a negative impact on the patients' ability to diagnose and treat themselves, and Israeli customer service staff who have experienced discourtesy have forgotten assignments and made other mistakes. "What we In general, in almost all our studies have found, "he says," is that it has devastating impact on performance and pro People's productivity and, in fact, people can not get over it. "
Morning abuse (Hello, Pushers and Shovers of the CTA) can mess up your brain for the rest of the day, affect your productivity, and give you mental clarity hours later and take concentration. And rudeness (which, as it turns out, is just as contagious as laughter) has reached epidemic status. "It's increasing," Erez says. The studies carried out by Porath showed that 25 percent of respondents said in 2005 that they were exposed to labor discomfort. "It's almost all today," says Erez. "Like 98 percent, so it's increasing enormously."
Make no mistake, rudeness is the enemy. And it means that people with their hands on the button … may not think clearly.
"It really bothers our cognitive abilities," says Erez, "so people do not work properly, and when it comes to critical jobs like doctors, it can kill people, it's as simple as that, in a sense, we all get smarter . "
Why is the rudeness so devastating to our brains? In part, says Erez, because it is a perceived threat, and it makes our minds focus on it and take us away from other tasks. And partly because of a phenomenon, the French have coined a sentence for: l & # 39; esprit d & # 39; escalier . Literally "staircase joke", it refers to the moment when you realize what you should have said – the perfect comeback.
"People spend a lot of time and energy thinking about it," Erez says. "Mostly they think about it." How could I have reacted at the time when the person was rude to me? I should have done that, I should have done that. These are thought processes, they are disturbing thoughts, and they can last for weeks. "
So disturbing, they had to make a pretty phrase out of it.
What brings us back to the French and waiters is the thought that if your waiter spills the wine in your lap, it's probably because Guillaume Rey was rude to him in the kitchen. Make this guy stumble.
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