"It seemed ridiculous to me that we all woke up to get up early this morning to do a super early non-stop flight, and once we got in, we are told that the flight can not take off," said Mitch Danforth, a passenger of Alaska Airlines, Flight 709.
Danforth said he had boarded around 6:15 am Saturday morning and everything seemed to be normal.
He said a member of the flight crew had announced via the loudspeaker that they could not use the longer runway and therefore needed 35 passengers to change flights to reduce the weight on board.
"The most frustrating thing for me was that they did not provide incentives that would keep people from flying," Danforth said.
The airline did not find enough passengers to change, and eventually the flight was canceled. Danforth said he left the board at 8:45.
In a Twitter response to a passenger, Alaska Airlines stated that they offered "compensation," but disclosed details. In a follow-up tweet to the passenger it said: "This flight had to be canceled because of time-out of the crew."
In a separate tweet the runway problem was confirmed.
Danforth estimated that there were about 1
"For me, it's about the stress of traveling Yes, we've lost Today in San Francisco, that's frustrating enough, but it's about booking rental cars, it's about the hotel, it's about all the parts And now we just have to change our plans completely because things were not lined up properly, "said Danforth.
A customer service representative told Danforth that guests were being compensated, and asked him to keep his receipts for meals that occurred while waiting for a refund.
When asked about an agreement between RDU and Alaska Airlines To allow them to use the longer runway on certain flights, RDU ABC 11 sent the following statement:
The airlines are handling cancellations, so I can not confirm why a particular flight was canceled, but I can tell you that our longer runway will shut down overnight to repair it as part of an emergency conservation project.
In the case of a cross-country flight, airlines may want to use the longer runway due to the weight of the aircraft. We will inform the airlines in time about the repair plan and the availability of the runways. During the months of the air conservation project, there were no problems with the daily flights on the west coast of RDU.
ABC 11 turned to Alaska Airlines to learn more about this cancellation. From Sunday evening they did not answer.
Copyright © 2019 WTVD-TV. All rights reserved.