A Florida woman says she was forced to lose her lottery prize after the U.S. Postal Service lost her winning ticket in the mail.
Sue Burgess of Hernando County said she was thrilled to find out earlier this summer that she had secured $ 1,000 in the state’s Second Chance Lottery game, WFLA news outlet.
“I was excited. It was like winning a million dollars, ”Burgess told the point of sale.
However, at this point she was unable to claim her winnings at any of the local lottery offices as they were closed due to the pandemic.
She followed the instructions of the state lottery and went to the post office to send her ticket in by registered mail, the point of sale reported.
Burgess said the ticket, however, never made it to the lottery office within the week-long timeframe required to win the prize.
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Their tracking information last showed the transit ticket at a post office in Tallahassee on Aug. 1
They said, ‘We didn’t get this ticket. ‘They said,’ No ticket, no prize, ‘said Burgess, whose prize money went to an alternate winner.
Burgess said she was frustrated because she could have left her ticket in a dropbox at a local lottery office, but she believed certified mail was the safer and more efficient option.
“That’s why you choose certified mail,” said Burgess. “With COVID I understand that the Post is a little slow. For security reasons, certified mail usually has priority. “
Six weeks later, the winning ticket is still not taken into account.
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The USPS apologized to Burgess and said it was working with the state lottery to help them pay out their prize.
“We apologize to this customer for any inconvenience,” said the postal service.
“In this particular case, we will continue to work with the lottery office to confirm receipt of the mailpiece.”
Florida Lottery said it was not responsible for any errors in the postal service, although that is an exception for Burgess and will pay their prize if the package appears postmarked within the original deadline, the WFLA reported.
“Madam. Burgess’ situation is an unusual circumstance and, to our knowledge, no other winner has experienced a similar problem,” the lottery said.
“As the lottery did not receive a ticket from Ms. Burgess within the seven-day entitlement period, an alternative winner was selected and paid for. However, if Ms. Burgess’s package arrives at Florida Lottery headquarters with a date stamped before the original expiration date, our claims department will process and pay for your claim. “
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