KUALA LUMPUR, December 26 ̵
I returned my iPad this morning. Maybe it was within the Apple tolerances, but the Apple tolerances should not allow a definite bend. Just as monitors with noticeably dead pixels are unacceptable.
– Michael Gartenberg (@Gartenberg) December 24, 2018
Recently, several customers who have bought the iPad Pro 2018 have found that their iPads had a small size curve straight out of the box. Commenting on The Verge, Apple said that the curve is no cause for concern.
Instead, according to Apple, the slight bend is a side effect of the manufacturing process of the iPad Pro (apparently during the cooling process of the metal and plastic components). According to Apple, the bending over time should not worsen or affect the performance of the iPad in any way. Basically, Apple does not consider the slight curve that exists on some iPad Pros as a defect.
Some customers sent emails to Apple to clarify this. One such customer received an answer from Dan Riccio, Apple's vice president of hardware engineering. Ricco explained that the iPad Pro's unibody design "meets or exceeds Apple's high quality standards and precision manufacturing."
Ricco further explains that the current specification for the flatness of the iPad Pro up to 400 microns is less than half a millimeter (or less than four sheets of paper width). However, Apple has issued no official statement on the matter.
I understand that above all, something is produced that requires precision and tight tolerances like the iPad Pro is not easy. I understand that bad batches happen, and I think customers can understand that as well. What customers do not understand is the way Apple deals with the matter.
If some iPad pros actually have a slight turn, Apple must confirm this. If this is not the case, Apple must clarify. How many iPad professionals are affected? Does this problem come from a bad batch? Has it been fixed? What is Apple doing to make sure it does not happen again? Customers have the right to know.
In certain markets, such as the United States, customers may return their purchase for any reason. So, if you're in the US and find that your brand new iPad Pro is slightly bent, no problem, send it back within 14 days and have it replaced. You can even get a refund. In Malaysia this is not the case.
Pursuant to Apple's Return Policy in Malaysia, you can not return or exchange the product unless the product is defective. Since Apple claims that this bending problem is not a defect, you can not send back your device, even if it has a slight curve.
The iPad Pro is the most expensive iPad that Apple has ever sold, with prices starting at RM3,499 The 11-inch, 64-GB Wi-Fi version and all up to 8,199 RM for the top version of the 12, 5 inch, 1 TB, 4G LTE version. Imagine that you only ate as much money as if you had found out that your iPad Pro is crooked out of the box. How would you feel? I know that I am not happy about it and I would be angry if I could not give it back to someone who is not bent.
Having said that, I do not dispute that the iPad is the only tablet I would buy. There's nothing like it, and if you plan to buy the iPad Pro, I'd recommend removing the device from the store and checking that it's not bent. If yes, you can apply for an exchange on the spot. The store should commit. If not, even if Apple's return policy says you can not return, I would still deny it because consumers are protected by the Consumer Protection Act 1999 – especially Section 32 (1), Section 41 and Section 42.
You just get an iPad Pro 2018? Does your curve have a curve or is it completely flat? If you had a curved iPad right after unpacking, would you mind? – SoyaCincau