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Frequently asked questions about the replacement program for the Apple iPhone 8 Logic Board



While the rest of the Internet was busy disassembling the iPhone event invitation and digesting unprecedented official renderings, Apple quietly launched a new repair program for the soon-to-be-outdated iPhone 8. Apple has apparently determined that "a very small Percentage of iPhone 8 devices contain logic cards with a manufacturing defect. "Here's what you need to know about troubleshooting your phone:

What exactly is the problem?

Apple says that affected devices may experience unexpected reboots frozen screen or does not turn on at all. It sounds similar to the battery issue that affects older iPhone models.

Which iPhones covers the program?

Apple says that only iPhone 8 devices are included in the exchange program. It not extends to the iPhone 8 and the iPhone X.

I bought my phone on the launch day last year. Is it covered?

Yes, Apple says all phones made between September 201

7 and March 2018 are eligible for replacement.

I do not live in the USA. Am I still covered?

Yes. Apple says the affected models have been sold in Australia, China, Hong Kong, India, Japan, Macau, New Zealand and the United States.

How do I know if my phone is affected?

If you have any problems of the above problems, then you probably have one of the bad logic boards. To be sure, you can enter your serial number on this page to see if your phone is suitable for repair. You'll need your serial number, which you can find by tapping General and then About in the Settings app.

My phone is eligible. What am I doing?

You have one of three options:

My phone is not eligible, but I'm having problems. What am I doing?

Hurry up and go to an Apple Store before your warranty expires. The iPhone 8 launched on September 22, 2017, so all phones fall under the Apple warranty, whether or not an extended AppleCare + warranty has been purchased.

Will the repair cost me something?

No, Apple will have the device repaired for free

I'm on the iPhone upgrade program. Should I just wait for the new phones?

If you can handle the problem for a few weeks and still plan to upgrade, then surely. Once the new phones are on the market, you can exchange your affected iPhone 8 for a new phone as usual.


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