Samsung will cancel orders from Galaxy Fold, unless customers confirm that they still want to continue despite the screen errors detected in the test units.
The company has emailed customers who ordered the device and confirmed the auditors' problems Orders are automatically canceled unless buyers confirm that they wish to proceed, say when orders for Galaxy Fold to be shipped.
We are making progress in improving the Galaxy Fold to ensure that it meets the high standards that you know you expect from us. This means that we can not confirm the expected shipping date yet.
It says that customers can cancel their order at any time prior to shipment of the device, but if this is not the case by the end of the month, orders will be canceled unless the customer clicks on a link to proceed.
If we do not hear from you by May 31and have not shipped, your order will be automatically canceled. If you do not want your order to be automatically canceled on May 31, you can request that we retain your order and execute it later.
There is a link "Yes, I want to keep my order" in the email.
Samsung said Reuters that the conditions offered in the e-mail are required by law because of the delay in the US, but the report does not explain the basis for this statement.
The device was first shown In February, Galaxy Fold's orders were originally scheduled to ship on April 26th. Shortly afterwards, concerns about durability arose. The company first wanted to be certain that it simulates more than five years of regular use through a stress test video.
The first reaction was positive The company said that pre-orders were sold out in one day, but it was not long before the first problems with the test units were reported. As further reports of screen errors followed, Samsung delayed the launch at & # 39; at least & # 39; a month and took back the test units.
iFixit appeared to find out why it came to screen errors, but agreed to reduce the pressure on Samsung
In the event of an obvious fatal design flaw, a standard cancellation of pre-orders and no delivery date, we must ask ourselves if the Galaxy Fold ever is delivered.
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