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Global software glitch leaves Air India passengers stranded



Crowds will be seen at the Indira Gandhi International Airport on April 27, 2019 in Delhi, India, in this image obtained from social media. Garvita Grover on Reuters

NEW DELHI, India – Thousands of Air India passengers were stranded at airports around the world on Saturday after a software glitch failed to check in the passengers of the state carrier

More than 80 National and international flights were delayed by six hours due to a problem with the company's check-in software, which disrupted operations and caused further delays around the world.

"Our check-in software had a bug after a routine software upgrade and was fixed after six hours," said Air India spokesman Praveen Bhatnagar to AFP.

Bhatnagar said most delays were on the domestic circuit and they "did everything they could to clear the backlog".

There were no flight cancellations and the airline expects the operation to return to normal by early evening, the spokesman said.

The Indian aviation industry is in jerky waters after one of the country's largest private airlines, Jet Airways, discontinued operations indefinitely last week after lenders refused to pay their daily cash cash Air India Conduct more than 450 battles around the world every day, most of them in the country.

Hundreds of angry passengers went into social media to complain about the widespread disruption, posting pictures and videos of waiting passengers at the check-in counters.

"Thousands were stranded at the airport for over 3 hours No updates No interlocutors Terrible service," wrote a traveler on Twitter from Delhi International Airport.

The software malfunction on Saturday is a repeat of a similar failure in June last year that led to delays worldwide.


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