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Google allows employees to listen to private audio recordings from Google Home's intelligent speakers



According to the technology giant, Google employees hear customer audio recordings through Google Home's intelligent speakers.

Speech experts are analyzing "snippets" of user records, which, according to Google, is helping to improve speech recognition technology.

This will then be used to develop the Google Assistant artificial intelligence system used in Google Home's smart speakers and Android smartphones.


The assistant understands and answers the voice commands given to him, answers questions about news and weather, and can control other devices connected to the Internet the home.

In a statement, the company said that a small number of anonymous records had been transcribed by its experts and that an investigation had begun after some Dutch audio was leaked.

"We work with language Experts around the world are improving the language technology by writing off a small amount of queries. This work is critical to developing technologies that support products like Google Assistant. "

" Speech experts only review about 0.2% of all audio snippets, and these snippets are not linked to user accounts as part of the review process. "

The statement went on, "We have I have just learned that one of these auditors violated our privacy policy by disclosing confidential Dutch audio data.

"Our security and privacy response teams have been activated, identified and will take action on this issue.

"We are conducting a comprehensive review of our security arrangements in this area to prevent misconduct like this happening again.

An atten dee shows Nest products during Google I / O 2016 at the Shoreline Amphitheater on May 19, 2016 in Mountain View, California (Getty Images)

Earlier this year, a Bloomberg report revealed that the other technology giant Amazon is also listening to some record of customer interactions with its voice-based assistant Alexa.

Amazon confirmed the process and said that it was doing so with a small number of records to train the artificial intelligence responses.

The company said that users are also able to review and delete records associated with their account through the Alexa Companion app.

On Monday, NHS announced a new partnership with Amazon The NHS website, hosted by Alexa, will display verified health information.

Privacy activists claimed it was an "on-the-go data breach," but Health Secretary Matt Hancock said the NHS must embrace the technology.

Additional coverage by agencies.


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