Google Fi has had some customer service issues over the years, but it has just reached a new level. Many customers who have purchased phones for financing plans are now billed at the full price of their devices. They pay out hundreds of dollars and incur additional costs such as overdraft charges. Google claims to know the problem and work on a fix.
Based on the content of the reports we've seen, only customers seem to be affected who bought Pixel 3 and 3 XL Phones from Fi via the recently offered half board. (Or at least these are the only people who cancel their purchase.) However, with the limited amount of information provided by Google's support staff on this topic, it may be possible that older purchases or other devices are affected.
First of all Some customers claim that they did not receive [billing error] except the fee on their account. These costs can be up to $ 500 for the Pixel 3 XL and more for those who may have purchased multiple devices through the promo. For those who have bought through a debit card on a tight budget, Goo's measures could be crippling here.
The statement provided by a Google Fi representative in the Fi community.
The Google Fi subreddit is in full swing As is the related thread in the Google Fi community. Some argue that Google's billing issues have resulted in overdraft charges and other costs that are unlikely to be reimbursed in the event of a simple refund. Some report that they could have received manual reimbursements from Fi's support representatives, although Google did not reimburse the tax for the erroneous fee in some cases. Others fear that fraud detection by their bank, which in some cases canceled the charges, will result in their account being blocked – as Google and Fi do so absolutely to customers.
At the time of writing It has been almost a day since the issue appeared and it has not been resolved based on its support thread and reports. Maybe Google can finally fix its problem tomorrow at the opening of the banks – though it has a lot of juggling to do when it comes to reimbursing costs such as overdraft costs that arose from a bug [ ]. Thank you