Google's new Pixel 3a and 3a XL smartphones have been well received by the public thanks to their excellent camera and low price, but not all users have.
According to numerous reports about Reddit, some users have seen random shutdowns of both Pixel 3a and 3a XL. A serious reboot (sometimes the user has to press the power button for up to 30 seconds) is the only way to get the phone back, as reported by the Android Police.
"I had three shutdowns yesterday, including overnight, which caused me to miss my wake-up alarm," said a red-editor, who also tried using the phone in "safe mode" to eliminate any possibility that a third-party App causes this. "In this case, the problem persisted, causing the user to think that this is a hardware issue.
Another Reddit poster with the same problem, however, found that the problem only appears to be if it is Device is connected to Wi-Fi, and that "leaving the phone with Wi-Fi turned off seems to prevent the crash altogether."
Another user who reported the issue to Google said he was instructed Restoring the phone to factory settings has proven to be an effective solution, while others have opted to return or exchange their mobile phones.
Google has not publicly acknowledged the shutdown issue, so it is not known Whether or not a firmware update to fix the problem is planned The Google search engine's previous phone, Google Pixel 3, has been plagued by early bugs that everyone has It was finally fixed by a security update.