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Home / Technology / Google says the Pixel 2/2 XL MMS issues have been resolved, but users are still complaining

Google says the Pixel 2/2 XL MMS issues have been resolved, but users are still complaining



The Google Pixel 2 and Pixel 2 XL had many problems. There was the burning problem with the video, clicking noise from the phones speakers microphones that cut out during phone calls and the inability to receive or download an MMS message both models. Google claims to have resolved the latter issue, although several owners of the 2017 Pixel phones disagree.

In the Google Product Forums for Pixel 2 XL, a Google employee named Pankaj Kanwar (who represented the Pixel team) posted a post saying, "Thanks to all for reporting this issue. It should now be resolved. Please let us know if you continue to encounter the problem. " Many of those who responded to Kanwar's comment said that they still have the same inability to receive MMS messages. Some may not even send such a message on their Pixel 2 or Pixel 2 XL.

Based on the posts we've read, it seems that this issue concerns those who are customers of AT & T or their prepaid cricket service (who uses the AT & T network). There is a workaround for those who have not been helped by troubleshooting Google. This includes disabling the "Enhanced 4G LTE Mode" under Settings > Network & Internet > Mobile > Advanced . [1

9659002] Although the workaround allows Pixel 2 and Pixel 2 XL users to see their MMS messages, this should not prevent them from complaining to their mobile service provider and Google about having to disable the Enhanced 4G LTE mode

Source: GoogleProductForum on AndroidPolice

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