On June 6, Google opened pre-orders for the $ 130 "Founder's Edition" of its Stadia cloud gaming service, promising that these buyers would be the first to experience the future of gaming – and reserve a unique username. Although Stadia is now live, many shoppers report that they have not received the most important part of the entire Stadia package: the invitation email that opens the door to actually let them in.
Many on Stadia's official discord server are doing what they call a "code review" to tell others if their codes have been sent and if their devices have actually been delivered. Others indicate that their desired usernames are already taken.
At Reddit, Google has investigated the issue:
We are aware that some of you who have preordered the Founder's Edition may not have received an invitation code yet, the expected time frame. The Stadia team is actively investigating this issue and we will be back with an update as soon as possible. Thanks for your patience.
Google did not consider the delay in completing this investigation.
We are sorry for the late answers. We have detected a problem where a small portion of the Stadia access codes were not sent properly. That was addressed. We continue to introduce codes in the order in which we received your pre-order. We look forward to seeing you at Stadia.
Hey founder, thank you for your tweet. Founders whose orders were shipped on the 18th of November will receive their access code from the 19th to the 20th of November all day long.
– Stadia (@GoogleStadia) November 19, 2019
Google did not promise that – no vague date "maybe until the end of November 20". The company promised that at least the first wave of founders could play on the first day. So the company calmed down early customers in a recent Reddit AMA when they told them about some other launch errors:
Stadia IS NOT A BOX! You do not need our hardware to start playing. Immediately after the shipment of your order (but not before 9 am PST 11/19) we will send you an e-mail with the invitation code. You can use it immediately to create your account and reserve your Stadia name in the Stadia app on Android or iOS. Just for the sake of clarity: the first day is something special. When we place your order on 18.11. Send, you will receive the code on 19.11. "
Why does Google have to wait until it's sent? these codes out until the physical devices ever ship ? I thought Stadia was not a box.
Right now this is just another surprise disappointment in a long series of surprise disappointments. In comparison to the finding published in our review that Stadia's servers can not run 4K resolution flagship titles, this seems a bit insignificant has now appeared on the Google website. It will not surprise you that it is not yet available for purchase.