Some tourists may wish they book their trips through another travel company.
With Thomas Cook trying to avoid financial collapse, some of the company's customers claim that they are held responsible for the company's debts. In particular, it has been reported by a hotel in Tunisia where guests appear to be charged additional fees before they are allowed to leave.
Some travelers even claim that the hotel considered them "hostages", BBC reports. Les Orangers guests were reportedly facing guards who blocked the gates of the hotel as they tried to leave.
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One guest, an elderly woman, was reportedly asked to pay additional fees totaling more than $ 1,200.
Representative for Thomas Cook BBC reports that guests should not pay the fees.
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In a statement received from Fox News, a spokesman for Thomas Cook said: "We are aware that a small number of customers have been asked to pay for their hotel rooms before leaving Les Orangers yesterday in Tunisia. This has now been fixed and the customers flew home as planned. We continue to support our clients in all our resorts. "
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Thomas Cook recently called for additional US $ 250 million from the government, CBS News reports. If the company can not secure the funds, a financial collapse is allegedly threatening that could affect 150,000 British travelers.