Comcast and Xfinity users across the country found themselves without Internet and some without television on Friday. Thousands of reports of the failure appeared on the Down Detector website and more than half of them said that users had problems with their Internet and another 15 percent reported a "total blackout".
Customers also took Twitter to inform the company about the potential failure. The company recommended that some users check the status center online, which would require an internet connection. Comcast also replied to the users that they were working to restore the service .
It was unclear what caused the failure on Friday and when the service could be up and running again. A spokesman for Comcast told CNBC the company was aware of the failure that affected some users across the country. Comcast did not respond immediately to Newsweek 's request for an opinion on the failure.
The failure began shortly before 1pm. EDT Friday and seemed to be widely used. Until 2pm The Comcast Cares Twitter account responded to users who asked after the outage: "We are working as soon as possible to restore the service, we currently have no ETA. ~ DB," read the Tweets
Comcast customers were struggling with the failure and many were frustrated. It was hoped that the failure would be an excuse to finish work prematurely on a Friday in the summer.
Another Twitter user was frustrated because he worked from home and had trouble during the outage.
This story has been updated to include more information about the Comcast outage and a Comcast statement on the issues.