(RNN) – Comcast Has Big Problems with Power Supply Across the Country
On Twitter, the television, internet and telephone service provider said that two unrelated fibers were cut to its "backbone network providers" and that the outage failed effects on private and business customers alike; The company said around 5:30 pm. ET that its engineers were working to restore service to all customers.
Uh, what happens right now? Are these Russian hackers? Comcast has failed, and other ISPs are also reporting an increase in downtime.
It gets worse by the hour. pic.twitter.com/6Woy3mH8lG
̵1; Trevor Pitt (@Trevor_Pitt) June 29, 2018
One of our major backbone network partners had a fiberglass cut, which we believe was also on other providers. It currently affects our Internet, video and voice customers in the business and private sectors. We apologize and work to restore the services as soon as possible. -Sami
– Comcast (@comcast) June 29, 2018
The outage began at 1 pm. ET on Friday. Many on Twitter started calling the company because they could not get through on customer service.
Some on Twitter are asking for a credit for their account. Others are calling on Comcast to disconnect and reconnect for 30 seconds, a common solution in the event that the Internet service goes out at home.
#comcastoutage Can someone tell Comcast to unplug and wait 10 seconds
– Wait What (@ JBell16148) June 29, 2018
Comcast headquarters is in Philadelphia , The company is the largest cable service provider in the United States.
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