A video showing a customer screaming at McDonald's employees buying ice cream has become viral and has accumulated 1.1 million views and 15,000 shares.
In the one-and-a-half-minute video, a man stands at the cash register shouting at two McDonald's employees at Hougang Mall's Singapore office for asking them to pay before completing the order.
"What service is that, you tell me, is McDonald's service like this?" he says in the video.
"Do not tell me sorry, I'm very angry," yells the man. I have no order to finish, money money money, what is it? "
WARNING: Video Contains Strong Language
BURGER KING MANAGER FILMED SCREAMING CUSTOMER FOR LONG TERM
The McDonald's employee repeatedly apologizes to the man and tries to take their actions Defend and describe the situation as a "misunderstanding".
"Miscommunication? And keep asking where money? Money, where," replies the man.
The man then asks to speak to the manager before he allegedly yells wickedness and bangs money on the counter.
Caren Choo, 39, was the one who recorded the video. Choo said she was sitting in the restaurant when the man started shouting at the clerk.
"The woman he was yelling at was an old lady, and I felt that even if she had done something wrong, if she just left it, she scolded her," Choo told The Straits Times.
Choo said she was not sure of the cause of the dispute, but she suspected it was an overpayment. She said that the man had finally left with an ice cream cone, but was half eaten, reports the Straits Times.
"He said it was not the flavor he ordered," Choo said. "The manager was very accommodating and said she would change the taste, but he did not take a new cone and just went."
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McDonald's has since published a statement to The Straits Times stating that it's "from this incident, the on Thursday in our restaurant took place, had knowledge. "The customer review has been automatically translated from German.
"While our employees do their best every day to serve our customers with care, I also hope that unintentional misunderstandings can be resolved amicably," the spokesman said. "We believe that our employees – like everyone else – should be treated with respect in all circumstances and not deserve to be shouted out in the way shown in the video."