United Airlines has apologized after a 14-year-old boy was allegedly instructed to board the wrong international flight on Sunday.
Anton Berg from North Carolina was to fly from Raleigh to Stockholm, Sweden. via a stopover at Newark Liberty International Airport (EWR) in New Jersey.
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However, when Anton arrived at the EEA, he was directed on a Eurowings flight Dusseldorf, Germany – and not the partner flight of Scandinavian Airlines for which he was booked – despite his parents, Christer and Brenda Berg, who paid United an extra $ 150 to escort the boy to the right flight, reports WRAL.
Anton alerted his parents The confusion by text, but only after he was already on the plane and realized that he was sitting in the wrong plane.
Brenda Berg claimed on Twitter that she could not reach United by phone to notify her of the mix-up, so she did not start begging directly from the airline for someone to confirm where her son is.
"He is an unaccompanied minor who goes to ARN. You have probably put another child in his place to go to Germany. The ARN should take off every second. The Eurowings to DUS have stopped on the runway. Do something! ̵
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Brenda tweeted throughout the ordeal, claiming nobody in United had chirped when she answered or confirmed that Anton had been out of the plane for more than an hour.
Anton finally returned to the Newark terminal, though he was still unaccompanied.
Brenda was finally able to reach a representative. who said Anton would be transferring to Copenhagen on another flight? He arrived in Stockholm on Monday.
"If anyone says an unaccompanied minor, a wrong plane, a wrong country, everyone should have done something," Brenda told WRAL, adding that the mistake was a "cosmic failure." on United's side.
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Meanwhile, Eurowings announced in a statement received from Fox News that Anton had "falsely received a boarding pass for the flight [Eurowings]" that was boarded a neighboring gate of the Scandinavian Airlines.
"The boarding for both flights was handled by an external service provider responsible for both SAS and Eurowings," the airline told Fox News. "The passenger was mistakenly given a boarding pass for the EW flight to DUS instead of a boarding pass for the SAS flight to Stockholm." Gate at EWR, where Anton was handed over to the staff of the Port Authority and the Traffic Safety Administration.
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United has also apologized for the incident.
The well-being of all our customers is our top priority, and we have been in regular contact with the young man's family to confirm his safety and to apologize for the problem, "the airline wrote. "When Eurowings realized that he had boarded a wrong plane in Newark, the plane returned to the gate – before it started. Our employees then helped the young client make sure he got on the right flight later in the evening.
"We have confirmed that this young customer has safely achieved his goal."