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"No one has time for that": 911 Dispatcher sentenced to prison after hanging up thousands of callers



It took two minutes and three tries for Hua Li to get help from Houston 911 when a shopkeeper bleed to death on the floor of his shop after being shot.

Li just wanted to go to a raceway in Houston to buy a lottery ticket in May 2016, but was stopped by another person: someone robbed the store.

Li saw a man holding a gun in his hand, according to court documents. Then he heard half a dozen shots.

He jumped into his car and sped off, and as he put distance between himself and the crime, he pulled his cell phone to dial 91

1.

The telephone line increased, then immediately disconnected

Li tried again. Thirty seconds later, his call went to Crenshanda Williams. "Houston 9-1-1- Do you need medicine, police or fire?" She asked.

"This is a robbery," Li blurted out.

Li heard a sigh, then nothing. The call was interrupted again. On Wednesday, Williams was sentenced to 10 days in jail and 18 months probation after serving in the 18 months in which she served as 911 – dispatcher for the city of Houston, according to the Houston Chronicle.

When the investigators asked why she had hung so many people, she told them that sometimes she just did not want to talk.

Franklin Bynum, Williams' attorney, told the Houston Chronicle that the case had unearthed systemic problems in the city's emergency department, which had consolidated calls for police, firefighters and paramedics 15 years ago.

He said that one of the problems is that the system drops calls, letting them divert if dispatchers are not ready for them – and that his client was a scapegoat for a broken system.

"She was having a hard time in her life, and she was a poorly performing worker at the Hous Tonne Emergency Center," he said. "But punishing them does not do anything to fix the problems in the ER."

Williams' superior was interned for a year on probation, the Chronicle reported, but a jury found Williams criminally responsible for ignoring thousands

Williams had started working as a dispatcher in July 2014 and had thousands taken from calls, it says in court documents. But an audit one and a half years after she was hired found that an unusually large number of her calls took 20 seconds or less, and the city began an investigation.

The interrupted calls are one as of March 13, 2016, while A Guardian named Jimmie Moten Jr. dialed 911 from his cell phone to report that two people drove in trucks on Interstate 45.

"This is Officer Moten, I'm driving on 45 South now and I'm on -" he said before being cut off from Williams.

"Nobody has time for that, to be honest," she said, then the line was dead.

When the investigators crowded Williams over the phone calls, she admitted she was the caller on both, according to court documents.

Williams states in court documents that she often gives calls that are not connected because she did not want to talk to anyone at the time. "

The consolidated center for emergency calls, which opened in 2003 and handles millions of calls every year, says the Chronicle, or 9,000 a day, two thirds of these calls are not real emergencies.

The rest is for people in need

"The citizens of Harris County rely on 911 operators to send help in their time of need," Assistant District Attorney Lauren Reeder told Houston Fox affiliate KRIV, "When an official betrays the trust of the community and violates the law

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